Job Information
University of Michigan Patient Services Associate - Genetic Counselor Assistant in Ann Arbor, Michigan
Patient Services Associate - Genetic Counselor Assistant
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Summary
We the staff and faculty of the Frankel Cardiovascular Center (FCVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion, Collaboration; Innovation; and Commitment to Excellence.
Each FCVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and, in the courtesies, we extend to patients, families and each respective team member. The FCVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care.
Specifically for this position the Genetic Counselor Assistant will provider pre-and post-clinic support to genetic counselors and other healthcare providers that help clients understand and adapt to the implications of genetic contributions to disease.
Excellent service is an expected an integral part of the FCVC culture. To be considered for this position, a cover letter is required and should be attached as following points in about 50 words or less.
Describe your background and qualifications and why you believe you would be a good fit for this position at the FCVC.
Outline your service excellence skills and experience which would be applicable to this position.
In your most recent position, how was service excellence emphasized.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Case prep: Obtain and organize patient information prior to clinical appointment including construction of pedigrees from information provided by patients over the phone or by performing limited chart reviews.
Assist patients and intake coordinators in gathering copies of medical records or genetic test results from the patient or family members where appropriate. Assist as needed with authorization for release of information, coordination of molecular autopsies and sending benefit queries and medical records to testing laboratories.
Performing chart close out after clinical appointments through updating electronic pedigree using standard pedigree nomenclature, requesting any additional patient records from outside facilities, and ensuring any pertinent documents/outside medical records are uploaded to patient?s electronic health record.
Laboratory communication: Corresponding with genetic testing laboratories and third-party payors to discuss testing logistics. Providing laboratories and/or third-party payors with clinic notes, pedigrees, pathology reports and other medical records when requested for benefits investigations/prior authorization for genetic testing. Assisting with other follow-up with laboratories including but not limited to; following up on pending test results, assisting with coordination of sample collection if not obtained during clinic visit and for additional family members as indicated for variant interpretation
Results: Call and follow up on negative genetic test results. Enter all variants into a spreadsheet and organize.
To provide services in accordance with Michigan Medicine Code of Conduct, ethics and values.
Assist in communication with patients by answering questions regarding clinic visit expectations, anticipated turnaround time for genetic test results and reinforcing information from genetic counselors where appropriate.
Triaging patient calls to the appropriate genetic counselor by monitoring the appropriate administrative inbasket pool for each respective clinic. Checking mailbox daily to ensure that any incoming mail is given to the appropriate genetic counselor or other healthcare provider as indicated.
Assisting in training and supervision of work-study students when appropriate.
Required Qualifications*
High School Diploma or GED.
2 - 3 years of experience.
Prior experience performing complex scheduling.
Demonstrated customer service excellence and attention to detail.
Ability to work well independently as well as collaboratively within a team setting.
Knowledge of basic medical terminology.
Familiarity with obtaining medical records or professional medical billing.
Strong organizational, problem-solving, and prioritization skills.
Ability to multi-task and work in a high-volume area.
Demonstrated active listening, verbal, written and information technology communication skills.
Must be very comfortable working with computers and have a general knowledge of office practices.
Demonstrated excellent attendance and reliability.
Requires flexibility in all aspects of work assignments.
Desired Qualifications*
Experience working within a large, complex, outpatient healthcare setting.
Knowledge of MiChart (EPIC-Cadence) and demonstrated proficiency with MiChart, Careweb, Microsoft Outlook, and ability to navigate between systems.
Previous experience working with clinical staff (nurses, mid-level providers, and physicians).
Working knowledge of cardiology/vascular/surgical terms, testing and procedures
Familiarity with medical genetics and genetic counseling.
Work Schedule
Part time 20 hours per week
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
250738
Working Title
Patient Services Associate - Genetic Counselor Assistant
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Full/Part Time
Part-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM CVC Clinic
Posting Begin/End Date
6/21/2024 - 7/01/2024
Career Interest
Healthcare Admin & Support
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