Job Information
Trinity Health Clerical Assistant III in Ann Arbor, Michigan
Employment Type:
Full time
Shift:
Day Shift
Description:
Position Summary: Performs clerical support duties for the Health Information Department (HIM), including retrieval of medical records or other data. Performs analysis of medical records for completeness and identifies deficiencies. Completes the prepping and/or scanning procedures for document imaging. Provides general office coverage including answering phones and responding to requests for information from internal and external customers. Assists in orientation and training of new associates.
Performs document imaging tasks, including preparation and assembly. Ensures that quality of scanned images are accurate and of good quality. Responds to health records requests pertaining to treatment, payment or operations in accordance with federal and state regulations.
Analyzes medical records for completeness and identifies deficiencies. Completes monitoring and auditing of medical records documentation according to defined criteria.
Contacts medical staff and other allied health professionals regarding completion of medical record deficiencies.
Distributes medical record reports to providers as needed.
Assists in development and implementation of improved workflow processes. Suggests ways to continually improve quality, productivity, expenses and work processes.
Responds quickly and positively to requests, suggestions and needs while exhibiting a professional manner. Maintains good rapport and cooperative relationships.
Approaches conflict in a constructive manner.
Helps to identify problems, offer solutions, and participates in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors.
Discusses patient and hospital information only among appropriate personnel in appropriately private places.
Maintains knowledge to perform the duties of the job. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Demonstrates self-directed learning.
Conducts all activities in accordance with the Mission, Vision and Values of St. Joseph Mercy Chelsea/Trinity Health System.
Identifies and assists in resolution of problems related to safety, sanitation and maintenance of the environment.
Required Education, Experience and Certification/Licensure
Minimum high school education, knowledge of medical terminology is required.
Minimum of 2- 3 years' experience in a medical records department or office setting in an
acute care hospital is required.
Ability to demonstrate a commitment to customer service.
Required Skills and Abilities
Demonstrated ability to use a standard desktop and windows-based computer system, including a basic understanding of email, internet, and computer navigation. Ability to use other software as required to perform the essential functions on the job. Demonstrated ability to use office equipment, including a basic understanding of photocopiers, fax machines, printers, and multi-line telephones. Ability to use other equipment as required to perform the essential functions on the job. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Accurate typing and data entry skills.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran