Job Information
Thomson Reuters Holdings Inc Academic Account Manager Remote Michigan/Ohio in Ann Arbor, Michigan
The Academic Account Manager is responsible for maximizing market share, product revenue, preference and usage in a designated territory by effectively managing a high performing set of assigned law schools. Academic Account Managers are consistently adapting to industry trends to employ in-person and digital engagement methods to effectively communicate the value of Thomson Reuters' platforms to law school customers. Location: This is a remote/work from home opportunity. The ideal candidate can be located in Ann Arbor or Detroit, Michigan and surrounding areas.
About the Role: In this opportunity as an Academic Account Manager you will: Act as high performing account manager to secure long-term, Westlaw and Thomson Reuters preferred, loyal customers within a designated territory of assigned law schools Own revenue retention responsibility for law school customers in assigned territory. Prospect for new sales opportunities within existing customer base. Demonstrate exceptional presentation skills to maximize front-end client relationships Demonstrate a high level of professional qualities and an engaging disposition that commands attention and respect of customers in law schools and across all segments Exhibit a deep knowledge of Thomson Reuters products such as Westlaw, Practice Solutions, Print, and other software solutions, as well as the legal profession and the academic and law school industry Develop strategic territory plans to manage a cost efficient, high performing business, through maximization of both in-person and online training as well as implementation of customer promotions Direct responsibilities for Student Brand Ambassador management, including hiring and HR issues, motivational factors, continued training and consistent reporting of activities and results Represent Thomson Reuters at various trade shows and conferences, both regional and national in scope. Provide consistent and accurate reporting Demonstrates to work independently and collaboratively
Key Skills, Knowledge and Abilities: Effectively meets customer needs and builds lasting customer relationships; takes responsibility for customer satisfaction and product preference. Demonstrates professional qualities and demeanor that commands attention and respect from law school faculty and students Proven revenue retention success against target along with excellent account management and territory management skills Possesses strong ability to provide customers with high-impact training to exceed their needs Strong time management, prioritization and organizational skills. Ability to exercise independent judgment and discretion Ability to identify problem areas, trends, and opportunities and recommend action to management Competence to effectively lead and manage a team of Student Brand Ambassadors Leadership qualities including self-motivation, resilience, positive attitude, and a team player Ability to adapt and work in a fast paced environment that changes often Ability to master and communicate benefits of Thomson Reuters products and services to maximize value to customers Exhibits a strong knowledge of, or willingness to master, law school products such as Westlaw Precision, print and media programs, workflow solutions, the law school market and the legal profession
About You: You're a fit for the role if you have: JD required Prior legal experience preferred Strong communication and presentation skills. Customer service orientation and experience Proficient in MS Office and Social Media Ability to travel to training sessions, meetings and to law school locations as needed - 50% travel may be required
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