Job Information
Robert Half Administrative Assistant in Andover, Massachusetts
Description We are offering a contract to hire employment opportunity for a diligent and meticulous Administrative Assistant in Andover, Massachusetts. The role involves a variety of administrative tasks within the telecom industry, with a particular focus on policy management, correspondence handling, and customer service.
Responsibilities
• Prepare and process new submissions for policy issuance or quote purposes, ensuring accuracy and adherence to agent or underwriter specifications.
• Sort and prioritize tasks, returned mail, emails, and faxed requests, ensuring efficient workflow.
• Prepare, categorize, scan, and upload requests and correspondence to the Policy File for easy access and reference.
• Review and process renewal policies, verifying changes and premiums, and correcting system generated renewals.
• Handle endorsement change requests, obtaining necessary information and documents when required.
• Review Umbrella Renewal Questionnaires, run MVRs, and process approved changes, ensuring all procedures are followed.
• Assist Agents with quoting, questions, and issues, providing excellent customer service.
• Assign tasks to the Personal Lines Underwriters that require decision making and knowledge of Underwriting Program Guidelines.
• Prepare certified copies/duplicate policies, endorsements, and files in accordance with Underwriter, Claims Examiner, and agent requests.
• Report issues in programming to proper parties and provide specific examples, contributing to the smooth operation of the department.
Skills:
• Proficiency in MS Office
• Administrative experience Requirements • Possess at least one year of prior experience in an administrative role
• Proficient in using MS Office applications such as Word, Excel, PowerPoint, and Outlook
• Excellent organizational skills with the ability to prioritize tasks efficiently
• Strong written and verbal communication skills
• Ability to work in a team environment and collaborate with various departments
• High attention to detail and accuracy in all work
• Able to handle confidential information with discretion
• Proven problem-solving abilities and an innovative approach to tasks
• Demonstrated ability to manage time effectively and meet deadlines
• Experience in customer service and relationship management is a plus
• A proactive approach to work, with a willingness to take on additional responsibilities when needed
• High school diploma or equivalent is required, higher education degrees are a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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