Job Information
Municipality of Anchorage SWS ACCOUNT REPRESENTATIVE II - Range 10 / AMEA in Anchorage, Alaska
SWS ACCOUNT REPRESENTATIVE II - Range 10 / AMEA
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SWS ACCOUNT REPRESENTATIVE II - Range 10 / AMEA
Salary
$42,556.80 - $54,142.40 Annually
Location
Anchorage, AK
Job Type
Regular / Part Time
Job Number
2024-00116
Department
Solid Waste Services
Division
Solid Waste Services
Opening Date
04/25/2024
Closing Date
5/5/2024 11:59 PM Alaska
Description
Benefits
Questions
Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA.
DEPARTMENT: Solid Waste Services
HOURS OF WORK: Monday thru Sunday; Hours Vary
LOCATION: Anchorage Regional Landfill ( 15500 E Eagle River Loop Rd, Eagle River, AK); Central Transfer Station (1208 E 56th Ave, Anchorage, AK); Girdwood Transfer Station ( Ruane Rd, Girdwood, AK
This is a Regular Part-Time position with 30 hours per week.
Example of Duties
Under minimal supervision, interface with customers as the division's first point of contact at disposal sites and in customer service administration. Proficient and cross-trained to perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups), with the exception of training new staff members. Possess well-rounded knowledge of municipal ordinances and codes, department policies, cash handling policies, services, rates, fees, fines and payment options to screen disposal loads for content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or assess and process fees according to current ordinance for the load. For Disposal Utility account customers, create load tickets by capturing customer information and gross and tare weights. Other duties as assigned. Account Representative II is the working level of this class series in which incumbents are fully trained to work in either the customer service unit in the Administration Building or at one of the four disposal sites.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent and three (3) years of experience in a customer service, collection, or accounting environment with at least one (1) year at the Account Representative II level with the Municipality, or equivalent elsewhere.
Ability to 10 key at a net speed of 100 KSPM.
A valid State of Alaska Driver’s License required at time of hire.
Preferences:
- Strong customer service background and experience.
Additional Important Information
Preference will be given any Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.
If selected for hire, the applicant must be capable of frequently bending, twisting, and kneeling. Applicant must be able to lift and carry items weighing up to fifty (50) pounds and work outdoors in inclement weather.
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
If selected for hire, appointment in this position will be conditional based upon the submission of current American Red Cross First Aid and Cardiopulmonary Resuscitation (CPR) Certifications or the equivalent.
If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's Alaska driver's license and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states if the Alaska driver's license was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant.
For information on acceptable driving history, please refer to the MOA Driving Conviction Guidelines. (http://www.muni.org/Departments/employee_relations/Documents/DrivingConvictionsGuidelines.pdf) (Download PDF reader) (Download PDF reader) (https://get.adobe.com/reader/)
All required certifications must remain current for the duration of employment.
If selected for hire, appointment in this position will be conditional based upon satisfactory completion of a national criminal background investigation (AS 12.62.160) and (AS 12.62.400). Accordingly it will be necessary for the selected applicant to provide certain identification information and be fingerprinted. Fingerprint cards must be dated within 30 days from date requested. The processing fee of $48.25 plus the cost of being fingerprinted (variable), is the responsibility of the selected applicant and must be accomplished before beginning work.
If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.
Military Service Interview Preference:
Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process:
Once applicants clicks the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. Note: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4447 during regular business hours of Monday through Friday 8:00 a.m. to 5:00 p.m., Alaska Standard Time.
The MOA is an EO and AA Employer and complies with Title I of the ADA
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571.
The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
Health / Medical Benefits:
Medical/Dental/Vision/Audio
Life Insurance
Dependent Life Insurance
Short Term Disability
Long Term Disability
Flexible Spending Accounts – Health and Dependent Care
Health Savings Accounts
Retirement:
State of Alaska Public Employee Retirement System (PERS) Program
401(k) and 457 Savings Plans
Employer Paid Benefits:
Employee Assistance Program
Paid Leave Plan
11 Paid Holidays
For an overview of our medical benefit package go to http://www.muni.org/Departments/employee_relations/Pages/BenefitsSummaries (http://www.muni.org/Departments/employee_relations/Pages/BenefitsSummaries.aspx) .
01
In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application). Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position. If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration. Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?
Yes
No
02
Are you a current Municipality of Anchorage Employee affiliated with the Anchorage Municipal Employees Association (AMEA)?
Yes
No
03
Which of the following best describes your level of education?
None / Less than High School
High School Diploma / GED / Equivalent
Associate's Degree
Bachelor's Degree
Master's Degree or Higher
04
How many years of experience do you have in a customer service, collection or accounting environment?
None to less than 2 years
2 years or more
05
How many years of experience do you have working as an Account Representative I (with the Municipality) or equivalent elsewhere?
None to less than 1 year
1 year to less than 2 years
2 years or more
06
Do you possess a valid State of Alaska driver's license or have the ability to obtain one by the time of hire?
Yes
No
07
Are you currently able to perform 10 key data entry at a speed of 100 KSM or greater?
Yes
No
Required Question
Agency
Municipality of Anchorage
Address
632 W 6th Avenue, Suite 605 Anchorage, Alaska, 99501
Phone
(907) 343-4442
Website
http://www.muni.org/jol
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