Job Information
Legends Hospitality In-Seat Service Manager - Angel Stadium in Anaheim, California
Description
LEGENDS
Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.
THE ROLE
Work closely with the Director of Premium Services, General Manager, and the Asset Owner (Angels) to maximize in-seat sales through service training, product offering and execution of daily operations.
ESSENTIAL FUNCTIONS
Ensure proper staffing ratios of servers and runners contingent upon opponent, attendance, day of week and time of game.
Ability to explain and answer questions about menu items, specials, company policies, procedures, and operations in detail.
Work closely with the culinary team to establish par levels for food production for each in-seat pantry.
Responsible for the inventory of equipment, smallwares, disposables, and beverages.
Assess revenue for products offered and continually menu engineer to optimize sales while taking into consideration logistics.
Administer staff meetings prior to events to inform staff about event particulars and expectations.
Hold all staff accountable in abidance to all company policies.
Oversee general cleaning tasks using standard products as assigned to adhere to health standards.
Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
Keeps Director of Premium Services and General Manager promptly and fully informed of all issues (i.e., problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
Complete other duties as assigned by the Director of Premium Services.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The ideal candidate will have a bachelor’s degree with a minimum of 2-4 years management experience preferably in premium services, catering and concessions environment for a sports and entertainment venue.
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Customer service oriented with the ability to interact with all levels of management.
Must be able to work in a team environment.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to think on your feet and under pressure while maintaining a positive outlook and attention to detail.
Must be flexible to work extended hours due to business requirements including nights, weekends, and holidays.
COMPENSATION
$64,480 - $70,000
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On site
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.