Philips Internship Consumer Care & Engagement (Contact Center, Social, Web) in Amsterdam, Netherlands
Start date: November 15th, 2021 (negotiable).
Duration: 6 months
This internship assignment requires a 32 to 40 hours per week presence.
In this role, you have the opportunity to:
Work in Europe Consumer Care team consisting of highly motivated professionals with a focus on Consumer Engagement and Consumer Experience improvement.
You are responsible for:
Prepare specific overviews based on the current market processes and procedures, consumer trends and benchmarking.
Analyze Consumer Engagement data and propose improvement activities by connecting the dots.
Engage with Consumer Care teams and build internal communication plans and content.
You are a part of:
The newly created Consumer Care Team dedicated of Philips Domestic Appliances. We are a multi-cultural, globally operating internal consultant team with winning spirit and open mind, truly believing in continuous improvement, lean, strategic planning and best practice sharing as the road to make our customers successful.
The team supports measuring and improving the Consumer experience in the Contact Center, on social platforms and on our support web. Also, contributing to generating essential voice of the consumer (VOC) insights and driving improvement actions.
You will be working at our head office in Amsterdam.
Due to the current COVID19 situation, we do support you working from home. Depending the rules and conditions as provided by our Philips Management, we might be able to grand you visit our offices.
To succeed in this role, you should have the following skills and experience:
Currently studying towards a Bachelor/Master in Business Administration, Marketing or related field
Fluent in oral and written English
Ability to initiate, build and develop relationships with colleagues and teams.
Proactive and result driven.
Good analytical skills, creative spirit and an eye for details.
Capable of working independently with minimal supervision.
Hands-on and project driven mentality, positive mindset and ambitious
Fluent in oral and written English
In return, we offer you:
To get the support to make the most of your assignment. This means being a member of a team with flat hierarchy where you can take over responsibility.
Why should you join Philips?
Working at Philips Domestic Appliances is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
In addition to being purpose-driven, we deeply believe in equality and that our people should be a reflection of the society and countries in which we operate. So we value our people in all aspects of diversity, whether generational, gender, experience, ethnicity, race, sexual orientation, ability, nationality, or other aspects. We believe that a flexible and inclusive culture invites a full spectrum of ideas, opinions, and experiences, and strive to create it wherever possible.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
Required documents in order for us to continue with your application:
Please note that in order to be considered for an internship, you need to be registered as a student during the entire internship period . Formal documentation of which may be requested at any time. Students from outside the EU need to fill in an NUFFIC agreement, which needs to be signed by the student and the university.
Please note that the contents of our regular internship assignments are not suitable for professionals (and/or MBA students) with professional work experience.