Job Information
Netflix Employee Services Generalist - EMEA in Amsterdam, Netherlands
Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Role
It's an exciting time at Netflix as we continue to expand our business globally. We are revolutionizing the way people watch their favorite shows and movies, and building our own library of original Netflix content for all to enjoy. Visit our Culture Memo (https://jobs.netflix.com/culture) and Long-Term View (https://ir.netflix.com/netflixs-view-internet-tv-replacing-linear-tv) to learn more about our unique Netflix culture and our bold goals for the future.
This Employee Services Generalist position is part of the Talent Experience and Operations (TEO) team based in Amsterdam, which designs and delivers the infrastructure and operations to deliver an outstanding employee experience throughout the full lifecycle of Netflix employees in the local market.
This hire will be a key player, interacting with employees daily to address their employment questions and needs. The role supports the main functions within the ES Generalist team: onboarding, offboarding, mobility, leaves of absence & benefits. This position will be expected to be highly independent and proactive in identifying and implementing positive improvements in the employee experience, aligned with our culture, in the local market and across the region.
This will be a 12 month fixed term contract based in our Amsterdam office.
Responsibilities:
Provide EMEA based employees with an incredible employee experience aligned with our Culture
Organize and facilitate new hire orientation(s) while partnering closely with our IT and Workplace services
Identify and implement improvements across our Talent systems, tools and workflows that result in increased efficiency
Provide educational, operational and administrative front-facing support with day-to-day and ad hoc requests and inquiries throughout the employee lifecycle such as onboarding, offboarding, leaves of absence, data management and internal transfers
Help employees to fully understand their benefits and liaise with our Benefits team regarding complex and tricky care inquiries
Partner with our Benefits team to triage and resolve claims while ensuring accurate data flows are maintained on our benefit records
Partner with our Talent and Employment Legal department in reviewing compliance requirements and their implementation
Work closely with the Talent team to provide operational support for local development and HR programs
Support and provide insights into the broader Talent organization using data and analytics
Your Experience:
3+ years of HR experience in a dynamic fast-moving environment
Experience working with Workday is essential, experience using Zendesk or another CRM is desirable
Proven knowledge of employment and labor laws and compliance for the EMEA countries. Familiarity with any of the following countries are a bonus: United Kingdom, Netherlands, France, Italy, Spain, Poland, and Germany
Fluency in English is required, fluency in Polish or German is desirable but not essential, any other languages are a plus
Ability to work independently and collaboratively with the team in a fast-paced environment with varied projects
Creative problem solver and critical thinker who approaches work with a positive can-do attitude and thrives in ambiguity
Excellent judgment with a high level of attention to detail and accuracy
Demonstrated ability to drive improvements and continuously simplify workflows
Strong organizational and communication skills. You are comfortable working in a culture that values candor, transparency, and courage
We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.