Campus Pride Jobs

Description:

Five-star Hyatt Regency Amsterdam , brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for an Assistant Front Office Manager !

Your MINDSET:

· Confidence, energy and cleverness;

· A hands-on mentality, positive attitude and pro-activism;

· A problem-solver who likes to take on challenges;

· An inspirational leader that brings the guest experience to the next level;

· A true host, which means being a receptionist and concierge: all things to everyone;

· A leader and natural motivator with a good portion of personality;

· A living and breathing example of how to make the guests’ stay personalized and memorable.

What does the ROLE entail?

· Working alongside the Front Office Manager in supervising, coaching, counseling and training the team to reflect our service standards and procedures;

· Ensuring all operations and cash handling are done per policies and procedures;

· Verifying that accurate room status information is maintained and properly communicated;

· Performing all Front Office operational tasks as needed, to facilitate service and show presence;

· Analyzing, investigating, resolving and documenting all guest complaints;

· Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;

· Coordinating reports from guests regarding rooms requiring urgent maintenance;

· Preparing schedules, wages and attendance lists;

· Actively participating in the selection of Front Office employees.

Qualifications:

Five-star Hyatt Regency Amsterdam , brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for an Assistant Front Office Manager !

Your MINDSET:

· Confidence, energy and cleverness;

· A hands-on mentality, positive attitude and pro-activism;

· A problem-solver who likes to take on challenges;

· An inspirational leader that brings the guest experience to the next level;

· A true host, which means being a receptionist and concierge: all things to everyone;

· A leader and natural motivator with a good portion of personality;

· A living and breathing example of how to make the guests’ stay personalized and memorable.

What does the ROLE entail?

· Working alongside the Front Office Manager in supervising, coaching, counseling and training the team to reflect our service standards and procedures;

· Ensuring all operations and cash handling are done per policies and procedures;

· Verifying that accurate room status information is maintained and properly communicated;

· Performing all Front Office operational tasks as needed, to facilitate service and show presence;

· Analyzing, investigating, resolving and documenting all guest complaints;

· Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;

· Coordinating reports from guests regarding rooms requiring urgent maintenance;

· Preparing schedules, wages and attendance lists;

· Actively participating in the selection of Front Office employees.

Primary Location: NL-NH-Amsterdam

Organization: Hyatt Regency Amsterdam

Job Level: Full-time

Job: Front Office

Req ID: AMS001520

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.