Campus Pride Jobs

Overview

Join Microsoft as a Customer Success Account Manager!

At Microsoft, we aim to empower every person and organization to achieve more. Our culture embraces a growth mindset, inspiring excellence, and encouraging everyone to bring their best each day. Our diverse and inclusive environment allows everyone to bring their unique perspectives and ideas, driving creativity and innovation. We support work-life balance and offer various programs and benefits to ensure our employees' well-being and professional growth.

You can be part of this mission and help create innovations that impact billions of lives around the world.

Your Role: As a Customer Success Account Manager, you'll be at the forefront of our customers' digital transformation journey. You'll manage program deliveries and build strong relationships with customer executives to ensure they successfully adopt and use Microsoft cloud technologies.

Responsibilities

Responsibilities

Customer Relationship Management

· Learns customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.

· Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.

Technical Relevance

· Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.

Customer Success Leadership

· Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services. Participates in account team planning, learning to identify business

and technical needs for change. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Works with customers to design programs of work.

· Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Learns and begins to apply the use of Microsoft delivery management methodologies, processes, and tools to assess customer operational health. Supports the identification and mitigation of customer blockers by leveraging Microsoft solutions and services, and the development of deliverable programs of work with guidance from more experienced colleagues. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Performs delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Supports escalation management and communications for delivery programs in the customer account.

Qualifications

Required Qualifications

• Bachelor's or Master's Degree in Business, Sociology, Psychology, Computer Science or related field

• Must be legally authorised to work in Jordan.

• Must be fluent in English

Preferred Qualifications

• 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .