Job Information
Excelsior Orthopaedics Group Clinical Operations Team Lead in Amherst, New York
Come join our thriving team!
The clinical lead is responsible for coordinating and overseeing the activities of the clinic and clinical team members to ensure compassionate, effective, and efficient delivery of clinical care for patients.
Duties and Responsibilities:
Coordinate and supervise the activities of clinical team members engaged in clinical care for patients under the supervision of a Physician or provider for the diagnosis, treatment and prevention of disease
Organize and assign duties and tasks to clinical team members
Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely; monitor and control overtime
Evaluate performance of clinical team members and conduct verbal and written performance evaluations after 30 days, 90 days, and annually as needed
Assist with interviews; conduct orientation and training on clinical policies and procedures.
Identify and recommend solutions to clinical team member and office issues or problems
Ensure high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate
Implement or recommend disciplinary action as needed in conjunction with Operations Manager and Human Resources department; document all disciplinary action
Ensure clinical equipment remains in operating condition
Ensure clinical policies and procedures comply with current state and federal regulations; identify and recommend policies and procedures as needed to ensure quality, compliance, accuracy, and cost efficiency; make decisions based on policies and procedures
Assist medical assistants, nurses, and providers with maintaining patient flow to ensure patients are seen efficiently
Assist medical assistants, nurses, and providers as needed by returning patient calls and completing provider orders such as medication refills, scheduling referral and/or specialist appointments, completing laboratory forms, and performing other tests as required
Attend clinical meetings and relay pertinent information to the clinical team in a timely fashion.
Maintain effective working relationships with all departments including, but not limited to Operations, Human Resources, IT, etc.
Minimum Associates Degree in health-related field, Bachelors degree preferred
Minimum five (5) years medical office experience required
Supervisory or management experience preferred
LPN or RN license required
Other related certifications and licenses will be considered (i.e. Certified ATC, RT(R), MLT, CPhT)
CPR/First Aid/AED certified
Frequent sitting, standing, walking, grasping, carrying, and speaking
Occasional reaching, bending, and stooping
Lifting, carrying, pushing, and pulling up to 50 pounds--with assistance if needed
May need to lift or turn patients who are disabled--with assistance if needed
Frequent use of computer, keyboard, copy and fax machine, and phone