Campus Pride Jobs

Senior Transition Project / Program Manager

This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Managed Services Transition Manager plays a pivotal role in HPE MS organization, ensuring successful transfer and deployment of services into operations, following precise and strict project management practices. He/she leads and owns the transition of all key elements like connectivity and access to customer environment, ITSM processes onboarding, monitoring and tools deployment, as well as overall delivery readiness, including, but not limited to knowledge, documentation and testing prior service commencement. He/she is a primary interface between remote data center delivery teams and internal or external customers within a managed services environment.

A Senior Transition Project and Program manager would be engaged in organizations high priority, large-scale, complex multi-BU initiatives with strategic corporate focus. He/ She would have outstanding PM skills and high-tuned solution focused mindset with the ability to build and maintain complex project and program planning, multi-stakeholder communication and demonstrate extended risk management acumen. He / She would be actively engaged and contributing to global standard practice initiatives, aiming to maximize transition unification and complement on reaching organizations goals and objectives.

Job specifics/responsibilities: Effectively manage large-scale, strategic projects associated with services transition and onboarding into successful operation. Maintain precise project plans and use standard PM toolset to keep up to date documentation and manage respective resources, dependencies, risks, issues, and changes. Evaluate opportunities and identify areas of improvement. Act as the central liaison for all transition activities, manage and own deliverables on all workstreams associated with the project. Lead customer expectation management and establish relationships of trust and collaboration with internal and external stakeholders. Operationalize relevant contract SLA's and obligations and ensure effective knowledge transfer and overall service commencement readiness for assigned delivery teams. Manage day to day transition communication, track and produce relevant reports and dashboards. Adhere to relevant escalation processes with regards to resource and deadlines Manage the expenditure within the service transition, ensuring all costs are recorded against products and services delivered. Define and follow up on corrective action to mitigate risks of delayed move to production and respective impact on revenue recognition. Coordinate technical activities of delivery engineers within several projects and ensure that services are being delivered at the operational level to meet agreed SLAs and SoW (Statement of Work) requirements. Be SPOC for management, account teams and customers on performance topics and all kind of improvement opportunities or escalations throughout the project lifecycle. Liaises with Pursuit and Sales organizations to understand pipeline and support business growth. Maintain and implement certification coverage ensuring on-going compliance of delivery capabilities Use improvement methodologies, lead, participate and support quality improvement initiatives. Conduct internal training and handover sessions for project stakeholders. Assist or consult local account teams or other stakeholders in planning, delivering, and managing complex support solutions. Ensure compliance with organizational policies, industry regulations, and best practices during service transitions.

Education (degree) and professional experience required: Bachelor/Master degree in IT, Computer Science, or related field. 10 years of professional experience within IT Project Management, Service transition, IT service management, or related roles in a customer support environment PMP, Prince 2, or relevant PM certification Certification in IT Service Management (e.g., ITIL) Familiarity in IT service or Server, Storage, Network support or System Administration Superior customer service skills Superior...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity