Job Information
Equifax, Inc. Senior End User Support Technician - J00160902 in Alpharetta, Georgia
The purpose of this role is to provide higher-level technical support to customers through in-person interaction five days a week in the office. Assesses the nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills. Maintains log of system issues and conveys customer feedback to junior staff. Possesses high level knowledge of organization's products. Provides technical guidance to junior and intermediate technicians.
This role is onsite 5 days per week at our Equifax office in Alpharetta, GA.
Sponsorship is not available for this position.
This is a direct-hire role and it is not open to C2C or third-party vendors.
What you'll do Oversight of the setup and configure laptops, mobile phones, monitors, printers and other IT-related systems in accordance with our established standards. Provides Tier 3/Advanced Installation End User Computing devices in offices and cubes and Level 3 support of conference room technology (Audio/Visual kits). Installation of complicated equipment within agreed service levels. Lead the creation of troubleshooting documentation and runbooks. Share working knowledge of regional findings with the global End User Computing team.
What experience you need 4-6 years of experience collaborating with multiple stakeholders and resolving advanced diagnostics. Bachelor's degree in a relevant field strongly preferred with equivalent experience. Demonstrated experience assessing the nature of system or service issues and resolving technical or sophisticated support problems through independent judgment and advanced problem-solving skills. In-depth knowledge of our systems and technologies, including cloud knowledge and security protocols. Demonstrated skills to oversee small teams and provide guidance.
What could set you apart Experience with Apple products: MACs and Jamf. Customer service background from a technical support perspective. Mobile device support.
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Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity