Job Information
Equifax, Inc. Product Manager - J00158710 in Alpharetta, Georgia
Equifax is looking for a Product Manager to join the Equifax Digital Solutions (EDS) team. As a Product Manager at Equifax, you are responsible for the lifecycle success of a specific product portfolio providing collaboration and direction to the teams that build and improve them. You will also help ensure we are making strategic product decisions by gaining a solid understanding of market conditions and laying out a product vision that delivers unique value based on customer demands.
What You'll Do Working with an amazing team of PMs, Engineers, Customer Success Managers, Salespeople and Data Scientists. You'll have a ton of resources to draw from and great people to collaborate with! Aligning teams to transition customers from an in-market product while managing considerations such as: customer health, diverse use cases, feature usage and customer communications. Learning customer needs and managing migration cohorts through meeting with customers and performing product discovery. Defining, prioritizing and road-mapping the features we'll need to accommodate our customers current and future needs. Creating, tracking and communicating success metrics, including defining churn targets. Driving value proposition incentives, including developing a pitch, building migration support tools, and working with the sales and finance teams on financial incentives. Finding upsell opportunities and working with Sales and Customer Success teams to maximize opportunities from big changes. Developing data, SDK and API strategies with your Engineering partners. Supporting the customer content team to write comprehensive product documentation regarding functionality changes. Building a financial model for the transition of costs and revenue between the products. Partnering with the customer success team to transition clients en-masse and ad-hoc to the new product. Triaging and supporting bug resolution and new feature requests. Making data-informed decisions-leveraging data to better understand behaviors, but also knowing its limitations.
What Experience You Need 5 years of product management experience. Proficiency in performing customer discovery, including customer interviews, analyzing customer data and identifying patterns or trends to inform migration plans. Excellent communication skills, including the ability to effectively communicate with cross-functional teams and stakeholders. Experience working with engineering teams to implement solutions and address technical challenges. Basic understanding of API and data storage patterns and tradeoffs. A customer-centric mindset with a focus on delivering value and ensuring a positive customer experience throughout the migration process. What Could Set You Apart Proven ability to develop and execute migration strategies to ensure seamless transitions for customers. Experience at a fraud, identity verification or financial crimes company. Expertise in financial modeling. Technical acumen, including software development experience, non-trivial understanding of APIs, SDKs and data storage. Familiarity with project management methodologies and tools to effectively plan and track migration projects. A bachelor's degree or higher in business, computer science, economics or marketing.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity