Campus Pride Jobs

ADP Tax Credits is hiring Operations Support Analyst in our Alpharetta, GA location.

Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you! Ready to design what’s next?

To thrive in this career, you’ll need to be enthusiastic, eager to learn, and take on stretch assignments. You strive to learn new technologies and find ways to incorporate what you learn into building your results. You’ll be curious, persistent, and at times persuasive.

As part of our team, you’ll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what’s next for Tax Credits. Pace should not scare you. We still find time for a healthy dose of fun.

WHAT YOU’LL DO:

Continuous Learning . You will actively collaborate with other associates to share ideas or show what you’ve learned. You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our internal customers.

Create Results . You will be proactive and hands-on. When you’ll see a potential issue, you’ll never leave things hanging and unfinished. When you and your team deliver a finished product, it’s as polished as you could make it.

Internal Applications Support . You will take ownership of our primary back-office platform, supporting variety of functional groups. This could include troubleshooting and probing to resolve issues as well as seeking continuous improvement suggestions. You will design /create / modify forms, workflows, business processes, and function specific apps. You will ensure that development of features is in line with the overall strategic plan of the business. You will partner with senior developers when needed to satisfy technical specifications.

Reporting and Analysis. You will work on designing, distributing, and troubleshooting variety of reports and dashboards, such as KPIs and benchmarking. You will use tools such as Power BI and Tableau.

Collaborate and Communicate . You will collaborate with all functional teams to offer seamless experience within our suite of applications. You will escalate issues when necessary and communicate status and resolution to your internal customers. You will come up with creative and fun ways to present technical topics such as upcoming new features or changes. You will serve as a key trainer for new associates. You will produce and manage guides and tutorials.

Organize . You will manage a queue and organize yourself to deal with high volume of requests.

TO SUCCEED IN THIS ROLE: Requirements

Applications:

• 3+ years Microsoft Dynamics CRM necessary. Super user and development also necessary

Additional :

• Strong attention to detail and analytical skills

• Ability to present technical details to non-technical audiences

• Superior time and project management skills

• Interpret internal or external business issues and recommends best practices

• Solve complex problems; take a broad perspective to identify innovative solutions

• Work independently with guidance in only the most complex situations

Additional :

• Automic (UC4) Job Scheduling Experience

• GIS Experience

• Tableau

• Power BI

• Ability to read and tweak SQL queries

• SQL Server Integration Services (SSIS)

• Microsoft Project/Excel/Access/Visio

• Alteryx

• Strong attention to detail and analytical skills

• Ability to present technical details to non-technical audiences

• Superior time and project management skills

• Interpret internal or external business issues and recommends best practices

• Solve complex problems; take a broad perspective to identify innovative solutions

• Work independently with guidance in only the most complex situations

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

Have courageous team collaboration . Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another’s ideas to find the best solution.

Deliver at an epic scale . We deliver real user outcomes using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

Be surrounded by curious learners . We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

Act like an owner & doer . Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc ® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP’s commitment on o

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.