Job Information
RELX INC Customer Support Rep III (Remote) in Alpharetta, Georgia
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team
Join a team led by an inspiring and determined leader who is dedicated to encouraging every member to strive for excellence. Our leader believes in the importance of Employee Resource Groups (ERGs) and fosters a positive work environment where everyone feels valued and motivated. We prioritize creating a supportive and healthy workplace, ensuring that each team member is empowered to achieve their best and contribute to our collective success.
About the Role
The Customer Support Representative III Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
Responsibilities
Maintaining relationships and provide support to field offices, agencies and financial institutions participating in the verification program.
Contacting financial institutions to correct or update previously responded to requests.
Meeting productivity and quality requirements entering financial and account data provided by financial institutions.
Meeting contract service level agreements, including response times.
Maintaining/updating documentation of procedures and reports.
Resolving customer inquiries and complaints fairly and effectively.
Providing product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Providing a high level of customer service and satisfaction, to retain customers and build tenured relationships with customers
Recommending and implementing programs to support customer needs.
Requirements
Be able to Multitask and Prioritize Work; Highly Organized, Detail Oriented, and Proactive
Have an Associate or Bachelors degree, required.
Have a minimum of 3 + years of relevant experience.
Be customer-oriented: Customer service skills are required. Striving to create, maintain and enhance customer relationships.
Possess excellent communication and interpersonal skills to effectively manage customer relationships
Demonstrate the ability of consultative approach to uncover customer’s needs, investigate further, and resolve problems
Demonstrates some proficiency with concepts and processes Analyses possible solutions using standard procedures.
Be Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to learn new systems and software quickly.
Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)
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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.