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911 Senior Communications Officer

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911 Senior Communications Officer

Salary

$60,299.00 - $63,299.00 Annually

Location

Alpharetta, GA

Job Type

Full time

Job Number

2024-00208

Department

Public Safety

Division

Police - Emergency 911 Operations

Opening Date

03/04/2024

Closing Date

6/27/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Job Summary & General Information

*The City of Alpharetta is currently offering a sign on incentive of $10,000.00 to Georgia State Certified candidates who successfully complete the hiring process. The incentive is paid in two installments: $5,000.00 is paid with the employee's first paycheck, and another $5,000.00 is paid upon completion of an introductory period, including extensions, but no earlier than 12 months from hire date. To qualify for the incentive bonus for this position (Senior Communications Officer), the candidate is required to possess a Basic Communications Officer certification through the state of Georgia, a Communications Training Officer Certification through a reputable 9-1-1 certifying organization (APCO, NENA, etc.), at least one emergency call taking certification through the International Academies of Emergency Dispatch and one full year of exp. *

Under general direction of Communications Shift Supervisor, receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include evaluating calls for proper action; initiating Police and/or Fire response by obtaining information required for dispatching field units; and entering data into a computer as it is being received. In absence of shift supervisor, acts as work leader.

Overview of Duties and Responsibilities

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.

• Acts as work leader in absence of shift supervisor and coordinates work activities and ensure adequate coverage and provide technical expertise.

• Conducts training for new communications officers; prepares daily/monthly observation reports regarding officers in training and/or on probation; recommends retention/release of personnel based on training progress.

• Ensures departmental compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations or violations.

• Receives direction from shift supervisor regarding communications activity. Provides guidance and technical expertise to communication officers; assists with major incidents or complex situations.

• Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio, telephone and computer-aided dispatch (CAD); evaluates, categorizes, and prioritizes calls; confirms jurisdiction of requests; directs callers to other agencies as appropriate; takes/relays messages for department employees or other departments.

• Dispatches appropriate agency personnel to incident locations; determines nature of emergency, location of incident, number of units needed, and nearest units; dispatches law enforcement units, ambulances, fire fighters, wreckers, utility crews, medical examiner, helicopter emergency services or others as appropriate.

• Maintains communications with all parties involved in emergency situations; monitors status/location of emergency units; monitors safety and welfare of officers; assists emergency personnel in locating addresses; conveys information between callers and emergency personnel, general public, public safety agencies, utilities, businesses, department personnel, or other individuals/agencies; responds to requests from officers for backup, emergency units, information, or other assistance.

• Notifies appropriate personnel of necessary maintenance/repair of equipment and facilities.

• Communicates with adjoining shifts to gather/exchange information on call activity, problems, special situations, or other areas requiring attention; ensures pertinent information is conveyed to each shift in the absence of shift supervisor.

• Communicates with supervisor, other officials, employees, other departments, callers, law enforcement personnel, fire personnel, emergency medical personnel, medical facilities, court officials, utility companies, wrecker services, outside agencies, vendors, the media, the public, and other individuals as needed to exchange information review/resolve problems, coordinate operations/activities, receive direction or provide recommendations.

• Assists in response to complaints and questions related to department operations; and forwards to shift supervisor for problem resolution.

• Responds to requests from law enforcement personnel for license plate, driver’s license, criminal history, warrant, missing/wanted person, stolen property, or other information; transmits information to inquiring officers via radio/telephone; obtains/provides background information requested by certified personnel for purposes of employment, court, firearm licensing, or military background checks.

• Operates national/state criminal information computer systems to retrieve/update criminal information and motor vehicle/license records; locates, runs inquiries, and enters updates on data such as criminal histories, warrants, driver’s license records, stolen property, or missing/wanted persons with 100% accuracy.

• Monitors all GCIC messages received and transmitted via the CJIS Network including but not limited to inquiries, entry, clear and hit confirmation of hot files.

• Reviews and validates NCIC/GCIC entries of persons and property to ensure 100% accuracy.

• Tests equipment and makes minor repairs on same or notifies supervisor when/if major repairs are required. Changes tapes on recording of radio traffic and telephone calls as needed.

• Notifies road department and other institutions of severe weather conditions and special instructions if necessary.

• Prepares end of shift report in absence of supervisor as well as responds to open records requests for both printed and electronic media from department personnel or outside persons or entities in accordance with policies set forth by department and Georgia Open Record Act.

• Ensures monthly shift training requirements are met by shift personnel. Attends monthly meetings involving training, continuing education and proposals for change and assists in incorporating amendments to their assigned shift.

• Participates in the DRC (Dispatch Review Committee); a monthly meeting to review the emergency dispatch protocols and how to best enhance the protocols to increase 911 center performance

• Performs other duties as required or assigned.

Knowledge of:

• The Police and Fire Department organization, procedures, and operating policies.

• Local geography, including: main streets and their hundred blocks, relative distance between streets, City boundary limits, sectors and beat areas, and fire response districts.

• The IAED Emergency Dispatch protocols.

• The CAD formats and commands pertaining to the 911 operator, fire dispatcher, and police dispatcher.

• The geography, equipment, and procedures of other jurisdictions that Alpharetta has contracted with to provide fire/emergency medical dispatch procedures;

• Mutual and automatic aide agreements with surrounding agencies; and dispatch procedures for air ambulance companies.

• Modern principles and methods of supervision, management, organization, administration, and personnel management.

• Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.

• English usage, spelling, grammar, and punctuation.

• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

• Public safety radio broadcast and monitoring equipment

• NCIC/GCIC (National Crime Information Center/Georgia Crime Information Center) systems including policies, regulations, and security procedures involved with CJIS (Criminal Justice Information System).

Ability to:

• Review dispatch of fire/police calls, listen to incoming phone information, and assimilate spoken information from dispatchers.

• Inspire self-confidence in subordinate personnel and new employees in training.

• Review tapes to evaluate emergency and life-threatening calls to determine training needs, ascertain, training effectiveness, and to monitor compliance with established standards.

• Remain calm under pressure, exercise good judgment and make sound decisions quickly in emergency situations.

• Exercise initiative in the improvement of Communications Center operations.

• Supervise, train and evaluate subordinate employees.

• Scan eight or more computer monitors rapidly in order to select pertinent information.

• Shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial.

• Type and enter data accurately at a speed necessary for successful job performance.

• Work rotating shifts, weekends, holidays and overtime, as required.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain effective working relationship with Communications employees and supervisors, police and fire personnel, and callers.

• Read maps and plan routes.

• Use internet for research purposes.

• Interpret and read appropriate weather and radar maps.

Minimum Qualifications

Minimum Qualifications

Any combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.

• High school diploma or GED equivalency.

• Two years of responsible experience and/or training that includes emergency dispatching, public safety dispatching and radio communications, and basic supervision.

• College level course work or vocational training in public safety dispatching and radio communications is desirable.

• Must be a United States citizen.

• Must possess:

• Valid Georgia P.O.S.T. Communications Officer Certification

• GCIC Terminal Operator Certification

• IAED Emergency Dispatcher Certifications

• Communications Training Officer Certification or equivalent

• GCIC Terminal Agency (TAC) Coordinator Certification.

• Possession of a valid Georgia Class C driver’s license.

Physical Demands

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Some tasks require the ability to perceive and discriminate colors or shades of colors and visual cues or signals.

Hearing: Hear in the normal audio range with or without correction as outlined in NENA standard NENA-STA-007.2-214.

Sensory: Ability to tolerate sudden/alarming/unexpected sounds, such as alarms, office equipment operation, drawers/doors closing, and other unpredicted office environment sounds.

Supplemental Information

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Medical, Dental and Vision

Medical: 2 High Deductible Health Plan (HDHP) options (HRA and HSA) with lower monthly costs. Dental: no deductibles. Coverage includes preventive, basic, major restorative, and child orthodontia. Vision: eye care and eyewear (contacts, lenses and frames). Laser correction procedures. FSA: Medical and dependent care.

Retirement Health

Medical Coverage: retirees (age 55+ and 10+ yrs. of service) may continue individual coverage up until Medicare eligibility at age 65. Medical Reimbursement: retirees (age 55+ and 15+ yrs. of service) receive a monthly reimbursement benefit as periodically determined by the Pension Board of Trustees.

Retirement

Defined Contributions 401(a): City contributes 10% of employee's annual base pay. Vested benefit accrued at 20% a year, with full vesting after 5 years of service. Deferred Compensation (457) and Matching Contributions: employees may elect to participate at any time. After 1 year of continuous employment, City matches employee's contributions, up to 5%.

Paid Holidays

10 City Holidays and 1 Personal Holiday upon hire and every Jan. 1st.

Paid Parental Leave

2 weeks paid parental leave for birthmother, spouse and adoptive parents (after 1 year of employment).

Georgia College Savings (529)

Employees can opt to participate in this state-sponsored, tax-advantaged college savings plan.

Tuition Reimbursement

After 1 year of employment, employees may receive tuition reimbursement up to a rate equivalent to 15 credit hours at Georgia State University annually. Reimbursement is based on prior approval, course grades, and annual program funding.

Employee Assistance Program (EAP)

24/7 assistance. 6 confidential counseling sessions per issue for employee and/or family member.

Group Term Life Insurance and AD&D

Employee: 3.5 x annual base pay up to annual maximum. Spouse: $5,000. Child: $2,500. Premiums paid 100% by the City.

Disability Insurance

Short-Term Disability: 66.67% of base pay after 14 days of disability. Long-Term Disability: 60% of base pay after 26 weeks of disability. Premiums paid 100% by the City.

Paid Time Off (PTO)

PTO is provided for rest, recreation, illness and family needs. Hours are accrued bi-weekly.

• 0.0 - 1.0 yrs of service - 12 days annually

• 1.1 - 5.0 yrs of service - 18 days annyally

• 5.1 - 10.0 yrs of service - 24 days annually

• 10.1 + yrs of service - 27 days annually

Please see complete Benefits Summar (http://www.alpharetta.ga.us/docs/default-source/human-resources/benefits/employee-benefits-summary-summary.pdf?sfvrsn=20f3c4ab_6) y for details.

Additional Amazing Benefits

• Employer of Choice. Great work atmosphere.

• 100% discount on City Recreation & Arts Programs (https://www.alpharetta.ga.us/government/publications/recreation-parks-activity-guides)

• FREE Wellness Program and Annual Flu Shots

• Direct Deposit

• Employee Recognition and Service Awards

• Bereavement Leave

• PTO Sell Back Days

For more information click here (https://www.alpharetta.ga.us/docs/default-source/human-resources/benefits/employee-benefits-summary-summary.pdf?sfvrsn=20f3c4ab_6) for City's Complete Employee Benefits Summary.

Benefits are subject to change at any time and based upon funding and approval by City Council. Eligibility, coverage, exclusions and limitations may apply. For specific information please refer to the City's Employee Health Benefits Summary (https://www.alpharetta.ga.us/government/departments/human-resources/resources) , Employee Handbook (https://www.alpharetta.ga.us/government/departments/human-resources/resources.) , or contact Finance Department - Benefits Division.

01

Are you at least 18 years of age?

• Yes

• No

  02

  What is your highest level of education?

• HS Diploma/GED

• Associates

• Bachelors

• Masters

• Doctorate

  03

  How many years of public safety experience do you have?

• Less than a year

• 1-5 years

• 6-10 years

• 11+ years

  04

  If you answered yes to serving on active duty in the U.S. Armed Forces. Total years of active duty service (National Guard and Reservists should include your active service time)?

• None

• 1 -4 years

• 5 - 8 years

• 9 plus years

  05

  If City Employee Referral, list the name of the employee.

  06

  Are you a citizen of the United States or a repatriated or naturalized citizen of the United States?

• Yes

• No

  07

  Have you been assessed more than five (5) points on your drivers license within the past twenty-four (24) months preceding the initiation of the hiring process?

• Yes

• No

  08

  Have you been convicted of the offense of Driving Under the Influence more than one time within your lifetime? Note: For the purposes of this section, a plea of Nolo Contendere is considered a conviction?

• Yes

• No

  09

  Have you been convicted of a DUI in the past 3 years?

• Yes

• No

  10

  Have you had more than two chargeable, or at fault, traffic accidents within a three (3) year period prior to the initiation of the hiring process?

• Yes

• No

  11

  Have you been served or subject to any court order, including but not limited to, temporary protection orders or restraining orders?

• Yes

• No

  12

  Have you ever been arrested, incarcerated or charged with any crime? (This includes arrests, nolo, pleas, first offender, or expunged records)

• Yes

• No

  13

  If you answered yes to the above question, please describe the charge, date, agency, and disposition of the case.

  14

  Have you been convicted of any of the following? NOTE: For the purpose of this section, please of Nolo Contendere are considered convictions.

• Attempting to Elude and Evade

• Habitual Violator

• Hit and Run

• Reckless driving within the past five (5) years

• Vehicular Homicide

• None of the above

  15

  Have you been convicted of or plead guilty to any traffic-related offense within the past five (5) years?

• Yes

• No

  16

  Have you used any of the illegal controlled substances listed below? Check all that apply

• Marijuana 1 to 5 times

• Marijuana 6 to 10 times

• Marijuana 11 or more times

• Cocaine

• Crack

• LSD

• Methamphetamine

• Heroin

• Ecstasy

• GHB

• Prescription drugs not prescribed to me

• Other

• No illegal drug use in my lifetime.

  17

  Have you used or possessed any type of illegal controlled substance (e.g. marijuana, cocaine, ecstacy, heroin, LSD) within the last 3 years?

• Yes

• No

  18

  Have you ever sold any type of controlled substance (e.g. marijuana, cocaine, ecstacy, heroin, LSD), whether for profit or not within the last 10 years?

• Yes

• No

  19

  Have you ever been involved in the felony possession of a controlled substance deemed illegal at the time of possession, regardless of the intent to distribute the substance and regardless of conviction?

• Yes

• No

  20

  Are you a Georgia P.O.S.T. Certified Communications Officer?

• Yes

• No

  21

  If yes, please provide your Georgia POST O-key number.

  22

  Are you Emergency Medical Dispatch (EMD) certified?

• Yes

• No

  23

  Are you Emergency Police Dispatch (EPD) certified?

• Yes

• No

  24

  Are you Emergency Fire Dispatch (EFD) certified?

• Yes

• No

  25

  Are you available to work overnight?

• Yes

• No

  26

  Are you available to work weekends?

• Yes

• No

  27

  Do you speak any foreign languages?

• Yes

• No

  28

  If yes, which languages?

  29

  Have you ever been convicted of or plead guilty to any criminal offense classified as a felony? (Note: pleas of Nolo Contendere and First Offender shall be considered a conviction.)

• Yes

• No

  30

  If yes, please explain.

  31

  Have you ever been convicted of a misdemeanor crime that is related to an act of domestic violence?

• Yes

• No

  32

  If yes, please explain.

  33

  Have you ever been involved in any theft which is categorized as a felony? (This shall apply to either detected or undetected thefts.)

• Yes

• No

  34

  If yes, please explain.

  35

  Have you ever been involved in more than two misdemeanor thefts beginning at the age of 13? (This shall apply to either detected or undetected thefts.)

• Yes

• No

  36

  If yes, please explain.

  37

  Have you ever been convicted of more than two misdemeanor offenses within your lifetime? (Note: pleas of Nolo Contendere and First Offender shall be considered a conviction.)

• Yes

• No

  38

  If yes, please explain.

  39

  Have you ever been involved in any type of illegal commercial gambling, bookmaking, loan sharking, or related type activity?

• Yes

• No

  40

  If Yes, explain fully.

  41

  List any police, fire, 911, or office equipment you can operate.

  42

  Do you have basic computer skills?

• Yes

• No

  43

  [If yes, please explain.]

  44

  Can you type?

• Yes

• No

  45

  If yes, how many words per minute?

  46

  List any other special skills or training.

  47

  Do you know of anything that might disqualify you from appointment or prevent the full discharge of the duties of the position for which you are applying?

• Yes

• No

  48

  If yes, please explain.

  49

  Are you comfortable working at a multi-positional work station for long periods of time?

• Yes

• No

  50

  If you answered no to the previous question, please explain.

  51

  Do you consider yourself well versed in the operation of Windows based PC software?

• Yes

• No

  52

  If you answered yes to the previous question, please give a brief explanation of your skills.

  53

  My acknowledgement indicates that all of the information I have provided is complete and accurate. I understand that if I am found to have falsified or omitted any information at any time in the selection process, I will be disqualified even if the accurate information would not have disqualified me. Please type your Full Name and last 4 of your Social Security Number to acknowledge the above statement.

  Required Question

Agency

City of Alpharetta, GA

Department

Public Safety

Address

2565 Old Milton Pkwy Alpharetta, Georgia, 30009

Phone

6782976000

Website

https://www.alpharetta.ga.us/government/departments/public-safety

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