Job Information
ThermoFisher Scientific Client Services Project Manager III in Allschwil, Switzerland
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Key Responsibilities:
Independently manages a client portfolio of moderate to strategic or complex projects
Leads the delivery of all technical and service aspects of projects and studies for clients, looking for opportunities to create better efficiencies or creative problem solving for more successful outcomes.
Empowered to design the preliminary design of the study and manage the study, end to end
Connects and collaborates with key team members within the company and will have direct contact with all internal departments and one on one contact with external customers.
Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
Appropriately represents and ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
Provides accurate and timely financial forecasting and reporting
Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
Participates in cross-functional business process improvement activities as required.
As Demonstrated By:
Project Management
Independently manages several medium size and/or complex active projects (number of projects depends on client needs and complexity of projects)
Structures project(s) in line with client strategy, inclusive of identifying needs, establishing goals, defining resources requirements and tracking performance. Skilled at identifying gaps and prioritizing improvement opportunities.
Proactively diagnoses project challenges, developing solutions and/or overcoming undesirable situations with minimal guidance and may mentor other team members on project resolution.
Effectively defines, tracks, and manages budgets and revisions to reflect scope changes and established commitments.
Understands customer contract terms & conditions and skilled in negotiation techniques
Client Relationship Management
Performs and interprets comprehensive need analyses which reflect an understanding of the customer's target market and value proposition.
Knowledgeable of Thermo Fisher's solutions portfolio and communicates company's value proposition in relation to the competition.
Technical Knowledge
Independently leverages and interprets data to ensure successful project results and customer satisfaction.
Leads projects efficiently in different systems and maintains accountability for individual and team outcomes
Advances the efficiency and effectiveness of work processes, procedures, and outputs.
Project Management Leadership
Seeks mentorship and guidance to drive personal development and further strengthen project management.
Ensures that all communications are clear, focused, and based on a solid understanding of needs using the most appropriate medium.
Works with others to quickly resolve or collaborate on solutions to problems. Facilitates alignment on timelines among cross-functional teams.
Takes ownership for project results, fosters respect from team members, and ensures agreement on the overall vision.
Key Requirements:
Education: Bachelor's degree or equivalent experience
Years of Experience:
4 to 5 years of experience in project management or client facing roles; experience in pharma environment preferred but not required
3 years experience acceptable if holding an advanced degree
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.