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Reference #: JR-2024-12355 At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

Reimagine What's Possible

At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse, and most profitable industrial gas company in the world.

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. Employees are eligible for benefits and will be 100% vested in retirement benefits on the first day of employment.Reimagine What's Possible We are immediately hiring a full-time Equipment Support Team - Technical Service Representative at our corporate headquarters in Allentown, PA. If you enjoy working with customers, can troubleshoot system issues, & resolve problems, we have a position for you. This position requires 0-5% domestic travel.

As a Technical Service Representative on the Equipment Support Team, you will provide remote technical support to our North American customer base, as well as our sales, distribution, logistics, and other internal teams. You'll be the initial point of contact for troubleshooting and resolving issues across a wide range of technologies, including cryogenic liquid bulk equipment (LOX, LIN, LAR, MLX, MLN, LHY, CO2), Bulk Gaseous Systems, Pressure Swing Adsorption (PSA'S), Membranes, Hydrogen Refueling Stations, and other Advanced Systems. Your technical & problem-solving skills will aid in ensuring the effective operation of these systems, contributing to our commitment to safety, exceptional service, and customer satisfaction.

Primary Job Responsibilities: Maintaining safe, reliable, and efficient system operations. Provide remote maintenance support by telephone to our customer base, delivery drivers, and commercial team by using equipment & process knowledge. Documenting all issues within SAP. Processing of environmental incidents, product loss credit requests, and account inactivation's & reactivations. Process requests from Engineering and Sales to provide support for current and new customers. Respond to, document, and provide remote troubleshooting for alarms received in the alarm monitoring system. Following up with customers to ensure all issues are driven to completion. Prioritize all issues & requests to ensure work is scheduled efficiently, and product interruptions do not occur for customers. Performing these tasks in a manner that is client and customer oriented, and that reflects positively on Operations, the Equipment Support Team, and Air Products. Requirements / Qualifications: High School Diploma Required Commitment to safety. Excellent written and verbal communication skills. Professional and courteous interpersonal skills to interact with various subject areas across Customer Engineering. Must be a self-starter who takes initiative in learning and implementing new methods, concepts, and technologies. Flexible and adaptable. Should be comfortable with change and can optimize processes and systems. Strong technical capabilities. Background in Maintenance preferred. Cryogenic Liquid Bulk Experience preferred, but not required. Proficient in learning in new software applications. Able to use multiple PC based applications in a Windows environment. Strong organizing and planning skills, including the ability to multi-task and to make effective decisions when dealing with contending priorities.

This position provides support to our customers by respo ding to incoming calls at a centralized call center, the Equipment Support Team (EST) Desk. The technician uses their equipment knowledge to help remotely troubleshoot customers' systems and resolve problems. They also respond to alarms received at the EST Desk which monitor Advanced Assets. Additionally, the technician will detect, respond, and resolve operating performance issues with asset monitoring equipment connected to our Alarm Monitoring Systems.

The open position is for Thursday through Sunday 16:00-02:00.

We are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

This role is a Safety Sensitive position. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.

We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you'll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.

#INDGEM #LI-LA1

We are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visitAbout Air Products.

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.

We are an Equal Opportunity Employer (U.S.).You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you'll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.

Air Products is an Equal Opportunity Employer (U.S.) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.<