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Aston Carter Customer Service Representative in Allentown, Pennsylvania

Description:

MUST HAVES:

1) Customer Service

2) High Volume Inbound Calls

3) Microsoft Excel

JOB DUTIES:

  • Respond to customer service inquiries, request, complaints. Inbound calls and emails.

  • Estimated 80 minimum per day

  • Required to dispatch call to appropriate department

  • Resolve all issues in a timely manner

  • Calls will be in regard to scheduling, billing, service, ETA's for dumpster deliveries

  • Utilize pricing sheets to price containers for customers

  • Enter service and route data into computer for billing and scheduling purposes

  • Will be creating some new orders (both home and residential)

  • All info entered in database "Trucks", which they will train on, but Microsoft experience is translatable

Skills:

customer service, dispatch, call center, inbound, csr, dispatcher, service coordinator, microsoft excel

Additional Skills & Qualifications:

1) HS Diploma 2) Customer Service (2 years +)-- Strongly prefer call center experience 3) High volume inbound calls 4) Microsoft Office Experience Soft Skills: - Ability to learn quickly - Ability to work independently - Ability to work in fast

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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