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Grant Funded Manager Community Health Resource Center (CMRC)

This role will be responsible for standing up and management of the Community Resource Center of Collin County, including oversight of the Healthy Education Lifestyle Program (HELP) and Fresh Produce Hub. Manager will work closely with the Breeze team responsible for bidirectional referral pipelines and patient care, the Continuum of Care staff responsible for referrals from Collin entities and Healthy People, Healthy Communities leadership responsible for the food hub - ensuring efficient and seamless coordination resulting in an excellent patient experience.

Manager will also be responsible for program evaluation and reporting working closely with CHI analytics and CMRC partners. Manager will have 4-5 direct reports and corresponding HR functions and will create, establish and monitor processes and workflows to ensure safe patient care and effective support services are delivered. The Manager will work closely with a Medical Director.

In addition to administrative responsibilities, this position will help develop and lead education sessions, support scheduling, and registration processes. Position will play a key role in partner development and collaboration. Must be open to work some weekends and after business hours as appropriate.

**This is a grant funded position and subject to the award and continuation of the contract.

Location-The manager will office at Texas Health Allen, Allen TX.

Job Duties

Operational oversight/leadership/community engagement

Works under direction of VP, CHI to coordinate day to day operations of the CMRC team, ensuring appropriate staffing and community engagement

Creates, implements and monitors processes and procedures across all CMRC programs ensuring efficiencies and excellent customer services

Works closely with CHI partners to establish and maintain strong internal and external pipelines, build and maintain strong referral networks

Address issues brought up by staff, internal and external partners and patients, seeks appropriate leaders to assist with problem solving as appropriate, ensures follow up to improve processes

Act as a liaison to entity and system leaders across service lines, establish strong relationships with other system departments that support operations and service delivery such as legal, IT, etc.

Manages grant relationship with medical home partner

Establishes and coordinates patient education and community awareness strategies, working with team to create handouts and visual aids, coordinating speakers, and leading education sessions

In coordination with CHI analytics team, establishes data collection procedures, collaborates on reporting and evaluation response

Manage lab and office supply inventory, lab equipment quality and maintenance, and prescription assistance services

Serve as back up for HELP activities such as: schedule and confirm patient appointments and registration when needed

Works closely with medical director over HELP services

Human Resources

Ensures all staff receive thorough onboarding and ongoing training

Manage staff performance including supervising, coaching/counseling direct reports daily and interviewing, hiring, and training new staff

Develops an efficient and effective collaborative relationship between while fostering a positive work relationship

Develop/implement staffing models, streamlined workflows, meaningful reward and recognition programs, opportunities for ongoing professional development, onboarding programs and communication plans

Establishes safeguards for effective patient confidentiality and billing compliance

Demonstrates positive support role in change management

Quality Patient Care Outcomes

Ensure patient volume and outcomes goals are met annually as established through philanthropic contract

Uses dashboards and business intelligence tools to provide regular updates and implement process improvements

Works with department leadership on programmatic development and associated key performance metrics

Provides adhoc reports requested by funder, system and/or entity leadership inclusive of all CMRC programs funded

Completes internal and external presentations for community awareness, partner development and reporting

Ensures medical home partner meets expected deliverables and grant metrics, oversees reporting and payment

Customer Satisfaction

Incorporate customer needs and expectations into daily operations and business planning strategies

To work closely with patient experience department to identify all patient touchpoints and monitor performance relative to touch points to ensure positive patient experience

Contribute to the overall patient experience as expressed in third party surveys

Train and coach others on areas of opportunity received from customer feedback

Other duties as assigned

Education

Bachelor's Degree in healthcare or related field required

Master's Degree in healthcare or related field preferred

Experience

3 years managing people, office administration experience, public health/community health background required

Skills

Proficient in Microsoft applications, strong verbal and written communication skills, ability to maintain composure in stressful situations, ability to problem solve, time management, detail oriented, work independently, as well as with others, strong organizational and prioritization skills, ability to motivate and inspire others, data collection and reporting experience. Strong people leader - able to train, manage and hold team accountable to high performance measures.

Travel Requirements

Local 10% community outreach, staff meetings

Why Texas Health?

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

Our award-winning culture is a tribute to our amazing employees. We’re thrilled to be a 2023 FORTUNE Magazine’s “100 Best Companies to Work For®” for the 9th year in a row!

We strive to create an atmosphere of respect, integrity, compassion and excellence for all. We’re committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Join us and to do your life’s best work here!

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Here are a few of our recent awards:

· 2023 Fortune’s 100 Best Companies to Work For® (9th consecutive year & we're one of only three health systems to be recognized.)

· Becker's Healthcare 2023 list of 150 top places to work in healthcare

· America's Greatest Workplaces for Diversity 2023 by Newsweek magazine (We’re one of only six healthcare employers in Texas to earn a spot on the list.)

· 2022 “20 Best Workplaces in Health Care” by Great Place to Work® and Fortune (8th consecutive year, 7th year as #1)

· 2022 Companies That Care® list by PEOPLE magazine and Great Place to Work®

Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more.

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.