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Summary This position is in the United States Patent and Trademark Office, Office of the Commissioner for Patents, Deputy Commissioner for Patents, Assistant Commissioner for Patents, Office of Patents Stakeholder Experience (OPSE). OPSE provides support, guidance and issue resolution to stakeholders to promote innovation through education and training to facilitate better understanding while removing barriers to entry and easing the customer journey. Responsibilities The physical worksite for this position is located in Alexandria, Virginia.This position is telework eligible per agency and business unit discretion/policy. Fully remote within 50 miles of the USPTO Alexandria, VA headquarters and the duty station is the authorized telework location. This role is the ideal next career step for you if: You're detail oriented and can serves as the authoritative source in the development and implementation of project and program management, quality management, and process improvement policies and practices. You're a problem solver who can facilitates the implementation of the USPTO's, and Patents business unit's plans and leads the development and implementation of aligned OPSE's organizational plans and approaches. You're interested in preparing summary reports and briefs the Director of the Office of Patents Stakeholder Experience (OPSE), Assistant Commissioner, Deputy Commissioner, Commissioner, and other Business Unit executives on the most critical issues. You're detail oriented and can serves as the authoritative source in the development and implementation of project and program management, quality management, and process improvement policies and practices. You enjoying performing a full-range of technical and supervisory/managerial duties in directing the work of subordinate employees and develops short and long-range goals and objectives. Requirements Conditions of Employment Qualifications You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at OPM 0343 Qualification Standards Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-14 Specialized experience for this position includes: a) Performs investigations that involved complex, multi-functional management analyses studies; addressing and/or solving highly unstructured problems involving difficult business and management processes; or programmatic issues that have significant effects to the organization's programs; b) Providing authoritative source of consultation regarding strategy and project management; c) Performing formal and informal briefings and presentations to high-level management to provide rationale for a position and/or to gain support from the audience; and d) Evaluating and coaching the performance of staff. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Education cannot be substituted for experience at this grade level. Additional Information Time-In-Grade must be met by the closing date of the vacancy. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. This is a Non-Bargaining Unit position. If selected for this position, you may be required to complete the Fair Credit Act Memo, which gives consent so that one or more consumer credit reports may be obtained for employment purposes. This is a Public Trust position and has a risk level designation of "moderate." Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation. The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website. Supervisory Probationary Period- If selected, you may be required to complete an initial one-year supervisory probationary period. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice. Relocation Expenses are not authorized and will not be paid. CTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: OPM CTAP/ICTAP. CTAP documentation requirements are listed in the 'Required Documents' section of this announcement. More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued. All application materials become the property of the United States Patent and Trademark Office. USPTO Job Applicants requiring reasonable accommodation for any part of the application and hiring process should request accommodation(s) from the USPTO at USPTO Reasonable Accommodation. The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity & Diversity via email (oeeod@uspto.gov) or phone (571-272-8292).