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Summary This position is located in the U. S. Patent and Trademark Office (USPTO), Office of the Commissioner for Patents, Office of the Deputy Commissioner for Patents, Office of Patent Planning and Data Analysis. The purpose for the position is to plan, design, and conduct projects, research, and/or studies to analyze, evaluate, develop, and recommend methods to improve business operations and service delivery to customers. Responsibilities The physical worksite for this position is located in Alexandria, Virginia.This position is telework eligible per agency and business unit discretion/policy. Fully remote within 50 miles of the USPTO Alexandria, VA headquarters and the duty station is the authorized telework location. This role is the ideal next career step for you if: You're a strategic thinker who is able to conduct Conducts feasibility and implementation studies offunctions, work processes, methods, and procedures to improve present management or administrativesupport applications and practices. You're a problem solver who can recommend modifications to correct administrative operational deficiency, to streamline processes and/or improve the efficiency and effectiveness of the office. You're detail oriented and can plans, evaluates, and implements a variety of administrative tools, systems, and processes. Requirements Conditions of Employment Qualifications You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at General Schedule Qualification Standards (opm.gov) Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. Specialized experience for the GS-11 is 52 weeks of service at the GS-09. Experience assisting in analyzing documents, providing analytical support regarding program effectiveness, tracking and analyzing data, experience with automation tools to prepare reports and briefings. Additionally, experience conducting studies, analyzing findings and making recommendations on substantive operating programs. Experience is required in the ability to communicate with a diverse audience of internal and external stakeholders as related to patent processes and procedures. Specialized experience for the GS-12 is 52 weeks of service at the GS-11. Applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations. Performing statistical analysis of organizational workload and processes, compiling reports, and providing recommendations on administrative programs. Participates in development of procedures, techniques, and methods for diversified programs. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no education substitution for this grade level. Additional Information Time-in-Grade must be met by closing date of the announcement. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. This is a Non-Bargaining Unit position. This is a Public Trust position and has a risk level designation of "moderate." Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation. The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice. Relocation Expenses are not authorized and will not be paid. CTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: OPM CTAP/ICTAP. CTAP documentation requirements are listed in the 'Required Documents' section of this announcement. More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued. All application materials become the property of the United States Patent and Trademark Office. USPTO Job Applicants requiring reasonable accommodation for any part of the application and hiring process should request accommodation(s) from the USPTO at USPTO Reasonable Accommodation. The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity & Diversity via email (oeeod@uspto.gov) or phone (571-272-8292).