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Aston Carter Bilingual Customer Service Representative in Albuquerque, New Mexico

Description:

-This position is working from home to support customers/clients with submitting their SBA PPP Loans.

-Most correspondences are via email and by phone, coming from small business loan applicants, or 3rd party financial companies who are trying to help business orders get their loans approved.

-Sample questions: help with application, needed documentation, fraud on account, discussing different loans, etc.

-Will be assisting with the Front Desk for 1-2 days through the end of the year

Skills:

Data entry, loans, Financial, Customer service, PPP loans, member service

Additional Skills & Qualifications:

MUST HAVE:

-Bilingual in Spanish and English

-2+ years at each company listed on the resume (do not want job hoppers)

-2+ years of call center experience (open to any industry)

-Reliable high speed internet + ability to work from home

-Someone who has experience working through a performance managed role

-Ability to use Microsoft Excel, Word, and Outlook (just need entry-level skills - not advanced)

-Someone who can work independently but also call and ask for help if they need it

NICE TO HAVE:

-Previous experience working with PPP loans

-Experience in the financial industry

-Previous experience working at a Front Desk

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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