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NCR Net Tech in ALBERTA VIRTUAL, Canada

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Summary

The Net Tech is the technical authority over the network integration of a project and is responsible in assisting installers, customers and testers to perform their tasks.

Responsibilities

  • Provide remote, or onsite, technical support to customer partner technicians, customer technicians.

  • Assist the field team with:

  • Troubleshooting

  • Review and validation of scripts

  • Addition of sites within customer databases

  • Upgrade of software

  • The Net Tech may be responsible for writing e-MOPs

  • Must be comfortable with using remote support equipment such as computers, cell phones, routers and test sets.

  • Must be expert in the test and turn-up of telecom equipment.

  • Travel to a customer location may be required to supervise maintenance window activities.

  • Implement network integration in accordance to customer specifications and guidelines.

  • Adhere to and promote the environmental, health & safety policies.

  • Perform other duties as requested, directed or assigned.

Personal Qualities

  • Self-starter with integrity and confidence who strives to achieve in even the most challenging environments with limited supervision.

  • Must be able to take charge and be the expert in customer equipment

  • Team player with well-developed interpersonal skills who is comfortable in a cross-functional, multi-cultural environment.

  • Strong communication and writing skills with the ability to clearly explain methods and procedures to technicians with varying skill sets.

Qualifications

  • Minimum six years of industry related experience.

  • Must have a complete understanding of inside plant design principles, work order procedures, telecom industry standards and be in compliance with the latest revisions of any relevant Safety Codes, Electrical Codes, Customer practices and procedures, local and governmental jurisdiction and be in accordance with instructions supplied by Customer.

  • Must have functional knowledge of PC applications and strong IT skills.

  • Ability to read and understand network designs; be able to identify and overcome network issues with new and existing customer facilities.

  • Ability to meet critical due dates; Good time management.

  • Good decision making, analytical, and problem solving abilities.

Working Conditions

  • Use of standard office equipment.

  • Required to travel

  • Weekend and night work may be required.

  • Days and locations will vary depending upon business requirements.

  • Standing, sitting environmental factors, visual acuity, color perception, manual dexterity etc.)

  • Lifting up to 40 pounds

  • Standing and walking at customer locations

  • Exposure to mechanical, electrical, and/or other hazards.

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!

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