Job Information
Lumen SR LEAD PROJECT MANAGER in Albany, New York
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Project Manager is the primary single point of contact for large-scale transformation programs. The Project Manager is responsible for overseeing the impact of the transformation project, developing strategies to facilitate adoption, communication and training, while collaborating closely with the project stakeholders to ensure a smooth transition and successful delivery.
The Main Responsibilities
Develop, plan and manage implementation of activities for highly complex programs for internal customers.
Accountable for timely project completion and delivery.
Analyzes work plans and schedules.
Develops project progress and status reports.
Coordinate and facilitate project meetings. Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
Lead efforts to Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes.
Acts as project team leader, accountable for successful overall project completion.
Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures.
Provide executive level status updates.
Ensure adherence to project related policies and processes
Create comprehensive change management plans outlining communication strategies, training programs, resistance management tactics, and stakeholder engagement activities
Proactively communicating project changes to key stakeholders, addressing concerns, and managing expectations throughout the implementation process
Tracking change management activities, measuring adoption rates, and evaluating to mitigate negative impacts and promote buy-in.
Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues
Employs judgment to make business decisions about things that will impact the project, customer or company. Has the authority to stop activities from proceeding when continuing to move forward would have a negative impact
Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines.
Negotiates due dates based on resource/network availability to maintain Lumen’s profitability and to meet customer requirements.
Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business.
Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services.
Understands project goals and objectives as it relates to customer’s business strategies and long term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis.
Acts as mentor and team leader to other teammates
Has the authority to drive work and escalate to the senior levels of the company to ensure projects are completed within specified due dates.
Uses creative approach in negotiating & problem solving
Works with leadership to provide input on strategic and complex projects
Manages programs across multiple complex pillars and potentially coordinates with other project managers across organizations
What We Look For in a Candidate
Minimum:
Bachelor’s Degree and/or 5+ years of related experience
Strong communication skills
Leadership and influence
Change Management expertise
Preferred Qualifications:
Experience leading transformation/change projects
Experience with large enterprise level program/project management tool implementation programs
Experience with OneVizion or similar program/project management software
PMP, PRINCE2, PMP, or PMI-ACP Certification
10+ years in project management experience
Master’s Degree
Legal Statements
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$94420 - $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$99390 - $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$104360 - $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$109330 - $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect Next
Requisition #: 336204
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
94420
Salary Max :
145770
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
01/12/2025