Campus Pride Jobs

NY HELP No

Agency Information Technology Services, Office of

Title Project Assistant, NS, Ref. #6346

Occupational Category I.T. Engineering, Sciences

Salary Grade NS

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Albany - State Campus, Bldg 8, Flr 3

City Albany

State NY

Zip Code 12226

Minimum Qualifications Five years of experience in programming languages including JavaScript, .NET., and object oriented programming. Experience with Verizon/NiceIncontact, Salesforce, Oracle Service Cloud, REST Webservices, and public facing communication applications is preferred.The following degrees may substitute for the general experience as indicated: • Associate’s degree and four years of experience• Associate’s degree including 15 semester credit hours in computer science and three years of experience• Bachelor’s degree and three years of experience• Bachelor’s degree including 15 semester credit hours in computer science and two years of experience

Duties Description Under the direction of a ITS4, G25, the Project Assistant, SG-NS, will provide omnichannel technology offerings to many state agencies on the various NY state contact center systems. Specific duties include, but are not limited to:• Learn and implement new technologies including new Cloud solutions to support vendor-built solutions.• Determine customers technology architecture and environment needs.• Program and develop in multiple environments as well as handle new technologies in the contact center platform. • Build advanced IVR’s in multiple solutions, many with connections to new Google Bot technologies and integration with other products such as CRM’s.• Troubleshoot bugs found in development and work with vendor to find a fix.• Assist with troubleshooting when emergency issues arise, including after hours or weekend emergency issues.• Organize and participate in meetings with internal team staff, vendors, agency customer staff, and vendors.• Perform the full range of supervisory responsibilities.

Additional Comments Salary: To be determined, commensurate with experience.Background check and fingerprinting are required.Benefits of Working for NYSGenerous benefits package, worth 65% of salary, including:• Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to thirteen (13) days of paid vacation leave annually• Up to five (5) days of paid personal leave annually• Up to thirteen (13) days of paid sick leave annually• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• Up to 50% telecommuting• And many more.New York State is an equal opportunity employer.

Some positions may require additional credentials or a background check to verify your identity.

Name Chelsea Cottrell

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street NYS Information Technology Services

Swan Street, Core 4, Floor 1

City Albany

State NY

Zip Code 12242

Notes on Applying Please submit a clear, concise cover letter and resume indicating that you are applying for Project Assistant, Ref. #6346 describing how you meet the minimum qualifications no later than July 12, 2024.