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Albany Medical Center Patient Service Associate in Albany, New York

Department/Unit:

HBD - OBGYN Generalist

Work Shift:

Day (United States of America)

Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.

Interact with a diverse patient population.

Utilize the electronic medical record to maintain patient records via registration process and scan functionality.

Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.

Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.

Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.

Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company

Answer incoming phone calls and direct appropriately to team members

Conveys professional image by adhering to the established dress code.

Essential Duties & Responsibilities, including but not limited to:

Mission, Core Values and Service Excellence:

Contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission.

Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction.

Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes.

Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance .

Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce.

Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances.

Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues.

Strategic and Operational Planning

Understand practice and hospital strategic plan.

Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.

Planning and Program Development

Responsible for registration and scheduling process for complex patients.

Responsible for updating the system with registration, scheduling and insurance information .

Preparing patient disability and out of work / school paperwork .

Responsible for discussing financial obligation and explaining regulatory forms and answer any questions .

Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.

Educational Leadership

none

Hospital -wide Leadership

Represent AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.

Exemplified Albany Med CARES gui ding principles

Is a champion to ensure a n optimal patient experience.

Patient Safety

Understands and promotes patient and employee safety as our top priority

Promotes a safe environment and promptly reports issues

Understands patient safety goals

Organizational Requirements:

  • Maintain strict adherence to the Albany Medical Center Confidentiality policy.

  • Incorporate Albany Medical Center Behavioral Standards and Guiding Principles into daily activities.

  • Comply with all Albany Medical Center Policies.

  • Comply with behavioral expectations of the department.

  • Maintain courteous and effective interactions with colleagues.

  • Demonstrate an understanding of the job description, performance expectations, and competency assessment.

  • Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

  • Participate in departmental and/or interdepartmental quality improvement activities.

  • Participate in and successfully completes Mandatory Education.

  • Perform all other duties as needed or directed to meet the needs of the department.

Thank you for your interest in Albany Med!

Please be aware for the safety and security of our colleagues and patients all new employees are required to successfully complete all applicable federal, State and institutionally mandated pre-employment screening requirements including:

  • Relevant Background Check(s)

  • Drug Screen

  • PPD / Tuberculosis Test

  • Reference Check

  • Applicable vaccinations

Albany Med is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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