Job Information
Albany Medical Center Patient Access Specialist - Emergency Department in Albany, New York
Department/Unit:
Admitting Operations
Work Shift:
Night (United States of America)
Salary Range: $18.00 - $23.79
The Patient Access Specialist is located in the the Adult and Pediatric Emergency Department (PASED) and is a position that must be able to deal in a ‘pressure cooker’ environment. The PASED is a hybrid position combining the Patient Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to: rotating between the Adult and Pediatric Emergency Department; being trained and expected to rotate assignments in 6 disciplines with the Emergency Departments.
Essential Duties & Responsibilities, including but not limited to:A. Mission, Core Values and Service Excellence:1. Contributes to the creation of a compassionate and caring environment for patients, families andcolleagues through displays of kindness and active listening. Recognizes and appreciates that eachemployee’s work is valuable and contributes to the success of the Mission.2. Demonstrates excellence in daily work. Actively participates in performance and qualityimprovement activities and works toward enhancing customer/patient satisfaction.3. Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in afriendly manner, keeping customers/patients/colleagues informed about progress, delays andchanges.4. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating acollaborative work environment. Initiates open communication, conveys positive intent, offers toassist.
- Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce.6. Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances.7. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues.
Education:
- Associates preferred
Licensure, Certification & Registration:
- CHAA recommended
Experience:
Strong computer skill
Strong insurance knowledge
3 – 5 years experience
Hospital Emergency Department experience, preferred
Skills, Knowledge & Abilities:
Must be able to handle a highly stressful environment of a Level I Trauma Center
Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations
Good judgement and ability to be resourceful to problem solve; escalate issues as needed
Ability to manage contained blood, urine and other bodily fluids
Ability to handle a multi-line telephone system; paging required
Ability to push 35- 50 lb WOW
Must be able to stand for long periods of time. (Sneakers are permitted)
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Albany Med is the centerpiece of medicine, research, and medical education in New York’s CapitalRegion and is the area's largest private employer with more than 10,000 employees.
Albany Med offers excellent career opportunities in a wide range of roles in both patient care andadministration. We value all our staff members and offer outstanding employee benefits including:
Excellent health care coverage (http://albanymedcareers.com/benefits/employee-health-%20benefits/) with lower copays at most Albany Med providers.
A wide array of services and programs to support emotional, physical, and mental wellbeing (http://albanymedcareers.com/benefits/employee-advantages/)
Anchored in the state’s historic capital city, Albany Med offers a full range outpatient and inpatient careand is home to the region’s largest hospital, only Level 1 trauma center, and only children’s hospital. Thedowntown campus also offers opportunities at Albany Medical College.
Albany Med partners with Columbia Memorial Health, Saratoga Hospital and Glens Falls Hospital to form the Albany Med Health System, serving more than three million people over 25 counties.