Job Information
Educational Testing Service Office Manager - OCEO in Albany, New York
About ETS:
For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
Our portfolio of trusted measures include
TOEFL®, TOEIC®, GRE® and Praxis®
. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.
With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.
The Office Manager will be responsible for overseeing the day-to-day administrative functions of the satellite offices. This role involves managing office resources, supervising administrative staff, coordinating office activities, and providing executive support to the management team. The ideal candidate is a proactive problem solver with exceptional organizational and leadership skills.
Responsibilities:
Oversee the daily operations of the office to ensure efficiency and productivity.
Manage office supplies inventory and place orders as necessary.
Maintain office equipment and coordinate repairs or replacements when needed.
Supervise and support administrative staff.
Ensure team members adhere to company policies and procedures.
Provide executive support to senior management, including scheduling meetings, preparing documents, and managing correspondence.
Handle confidential information with discretion and professionalism.
Assist with special projects and initiatives as directed by senior management.
Assist with budget preparation and expense tracking.
Process invoices and handle vendor relationships.
Prepare financial reports and assist with audits as needed.
Plan and coordinate company events, meetings, and training sessions.
Manage logistics for events, including venue selection, catering, and material preparation.
Oversee the setup and teardown of events.
Ensure the office environment is clean, safe, and well-maintained.
Liaise with building management and service providers for maintenance and repairs.
Implement and manage office policies and procedures.
Serve as the primary point of contact for internal and external communications.
Distribute important information to staff and ensure clear communication channels within the office.
Handle inquiries and resolve issues promptly and professionally.
Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
Skills:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent organizational and multitasking abilities
Exceptional organizational and time-management skills
Strong written and verbal communication skills
High level of discretion and confidentiality
Leadership and team management experience
Financial acumen and experience with budget management
Adaptable and able to thrive in a fast-paced environment
Familiarity with office management software and tools
Professional demeanor
Education/Experience:
High school diploma required
Bachelor’s degree preferred
5+ years of office management or administrative experience
3+ years of experience in a supervisor role
ETS believes in a Total Rewards philosophy for our employees, and they include:
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
ETS is mission driven and action oriented
Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.