Job Information
St. Catherine's Center for Children Case Manager, Project HOST in Albany, New York
About Our Organization:
St. Catherine’s Center for Children is a leading non-profit organization in New York’s Greater Capital District. Our comprehensive range of human services reach more than 1,000 children, 600 families, and hundreds of adults across Upstate New York each year. Our multi-faceted programs are designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve. We offer residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.
St. Catherine’s employs more than 300 full and part-time staff. Our spectrum of services for children, families and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness and other ongoing traumas, continues to grow. We are committed to cultivating a culture where all employees can bring their authentic and best selves to work. Our DEI initiatives are designed to support and build a more equitable, inclusive and diversified workplace, one which exemplifies true respect and dignity.
Candidates with relatable life experience are encouraged to apply!
This is a full-time position (40 hours); Monday-Friday, 9am-5pm Hours could vary (located at 31 Walter St., Albany, NY)
Position Overview:
The Project HOST Case Manager is responsible for assisting unsheltered individuals to seek shelter, connecting them with behavioral health/substance use treatment, and securing permanent housing. This position requires being comfortable providing street outreach to engage the community’s most vulnerable individuals struggling with addiction and mental health issues. The Case Manager will meet individuals “where they are at” and develop a relationship to engage them in exploring housing, which will lead to decreased emergency room usage and inpatient stays. This includes performing assessments, service plan development, and coordinating community resources and assistance to integrate housing and healthcare opportunities.
Duties & Responsibilities include, but are not limited to:
Conduct street outreach activities while partnering with police, hospitals, and community providers. Planning events using the Care-A-Van to meet with unsheltered individuals who are visiting parks, community events, and various shelters. Complete documentation for the intake/assessment process, enrolling in Medicaid within 48 hours. Coordinate service plan delivery to families through a large network of area service providers.
Assist individuals in securing permanent housing through collaborating with Coordinated Entry by participating in bi-weekly meetings.
Recruit and retain landlords, on a consistent basis.
Meet with individuals to assist them with service plan goals; follow-up with clients and /or service providers as needed to ensure service plans goals are being accomplished; act responsibly in providing information and empower residents to identify available choices in their daily lives.
Actively participate in community committees, serving unsheltered individuals.
Assist individuals in obtaining necessary services, as identified for the retention of permanent housing (e.g. mental health services, education and employment services, substance abuse services).
Assist in identifying and resolving barriers to housing retention by securing necessary rehabilitative and/or supportive care.
Act as the primary liaison for the client when communicating with public assistance and other resource providers.
Provide transportation and support by attending appointments (warm handoffs).
Provide intensive case management services, in the following areas, to settle families into permanent housing and stabilize the conditions that led to their homelessness:
self sufficiency
home maintenance
budgeting
meal preparation and nutrition
time management
parenting skills
utilization of community services
tenant responsibilities/rights
Coordinate and provide transportation to medical, social services, and apartment searches.
Document interactions with individuals through critical incident reports, assessment forms, progress notes, logs and service plans.
Complete outcome measures for Quality Improvement; Perform and maintain record-keeping statistics as required.
Intervene in crises and assist with conflict resolution as needed by providing mediation and facilitating communication, especially between landlord and tenant.
Participate in professional development programming on a regular basis.
Respect the rights of others and protect all confidential information.
Will have full and complete access to client Protected Health Information (PHI) in order to carry out the duties and responsibilities of this position.
Additional position-related duties and responsibilities as assigned by the supervisor/ director.
Qualifications:
BSW or Bachelor’s Degree in Human Services field, and one year of relevant experience.
Associates degree in related field with at least two years of relevant professional experience and relatable life experience will be considered.
Must have a clean and valid NYS driver’s license; be actively licensed for at least one year and have a reliable (fully insured) vehicle for transporting clients (to community resources, meetings, etc.) - with proof of 100/300 liability insurance coverage.
Familiarity with public assistance and other community resources.
Comfortable working with and relating to culturally diverse and economically disadvantaged populations.
Previous experience working in a human services agency is a plus!
Organization, planning and time management skills.
Prior project management experience is beneficial.
Proficiency in various computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.); and secure Internet practices.
Ability to function well in a high-paced and, at times, stressful environment.
Must be willing and able to work in close proximity with the clients we serve.
Ability to pass required pre-employment background checks, to include fingerprinting.
What We Offer*:
Competitive Pay with an Excellent Benefits Package
Health Insurance options*: Medical, Dental and Vision
Generous Combined Leave Time and LOADS of PAID Holidays*!
$500 Employee Referral Bonus*
Professional Development & Career Growth Opportunities
We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*
Pension Plan with Aggressive Agency contribution*
Life Insurance – Automatic Benefit, at no cost to you!
Paid Training* including TCI and CPR/AED/First Aid Certification Update courses, if role appropriate
Tuition Reimbursement*
Travel/ Mileage Reimbursement*
Our Commitment to Diversity, Equity, Inclusion & Belonging
The Comfort of a Business Casual Environment.
*To qualify, certain conditions may apply
Essential Functions:
Ability to write and understand the written word with special emphasis on required documentation including client progress notes and treatment plans; and to carry out written and electronic documentation as required by St. Catherine’s policy and as required by regulating agencies that have oversight responsibility for St. Catherine’s programs.
Ability and willingness to maintain up to date information regarding standards and mandates set by St. Catherine’s Center for Children, the New York State Education Department, the New York State Office of Mental Health, the New York State Office of Child and Family Services, and other regulatory bodies.
Must be able to perform well under crisis conditions, with the capacity to carry out Therapeutic Crisis Intervention (TCI) strategies.
Flexibility to work hours outside of regularly scheduled work hours, including rotation of holidays.
Ability to legally operate a motor vehicle and meet the criteria outlined in the Revised Policy for Agency Drivers.
Outstanding communication and interpersonal skills, with the ability to build strong working relationships with regulatory bodies; capacity to exhibit empathy for those in need.
Ability and conceptualizations necessary to embrace and work effectively within a therapeutic-based program.
Ability to work effectively in a shared decision-making model as a team member, and work collaboratively with other personnel and service providers or professionals.
Ability to work collaboratively and in a family-focused approach with families, welcoming them as part of the Campus Services Community.
Value a nurturing family as the ideal environment for a person; and believe in the principle that people have the capacity to grow and change at their own pace and motivation.
Ability to communicate with a wide range of people, including those who are culturally and socio-economically diverse, as well as people with various developmental and functional levels.
The ability to establish a respectful relationship with persons served to help them gain skills and confidence to thrive independently, empowering them to solve their own problems.
The capacity to maintain a helping role and to intervene appropriately to meet service goals, while setting appropriate limits.
Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.
Demonstrated patience, flexibility and adaptability.
This position will have access to highly sensitive records, with access to client Protected Health Information (PHI), in order to carry out the duties and responsibilities of this position. This may include Treatment Plans, Intake and Assessment information, Psychological and Psychiatric reports. The individual in this role will comprehend and actively institute safeguards to protect client and family confidentiality in all aspects of their work. Therefore, the ability to meet all HIPAA requirements and maintain strict client confidentiality is essential.
EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.
Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks!