Job Information
MMC Group Call center Customer Service Rep. in Albany, New York
Responsibilities: Receive telephone calls and provide scripted responses to callers. Identify situations that require further research and monitoring Record all interactions in a Customer Relation Management application Advise supervisor of issues and problems Performs other duties as assigned Complies with all policies and standards Provides customers with information that is specialized and communicated in a warm empathetic manner Uses standard script and established guidelines