Aston Carter Human Resources Assistant in Alameda, California
*Must have experience with phones as this is primary form of communication
Answer incoming Calls Assist KP Employees with Open Enrollment Inquiries Assist with HRconnect Transition Calls
Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and workers compensation. Acts as a resource to Human Resources Representatives and other service center team members.
High school diploma or equivalent required. Advanced reading skills and basic math skills required. Bachelors degree or some college level course-work preferred.
Strong customer orientation.
Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures.
Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers on the telephone.
Demonstrated experience navigating Windows-based Human Resources information systems required.
Ability to effectively interact with all levels within an organization required.
Attention to detail, accuracy and quality required.
Excellent interpersonal, verbal and written communication skills with a customer service focus required.
Ability to identify root cause and conduct analysis required.
Ability to work independently under limited supervision as prescribed by established HR Service Center guidelines and procedures.
Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives.
Must adhere to KP confidentiality rules, requirements & guidelines.
Must be able to work in a Labor / Management Partnership environment.
Experience with PeopleSoft 8.8 preferred.
Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint preferred.
Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws. Enters processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees.
Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees. Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.
Conducts case management as required to meet employees needs. May handle incoming employee calls as needed.
Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com (%firstname.lastname@example.org) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.