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Cleveland Clinic TCU Unit Clerk in Akron, Ohio

Job ID: 116446

  • Receives, greets and directs patients, visitors and hospital personnel providing accurate responses in a friendly, courteous manner.

  • Receives, places and transfers telephone calls using appropriate telephone etiquette.

  • Records and communicates or delivers messages accurately.

  • Provides accurate information in a concise, informative manner respecting patients' right to privacy.

  • Responds to service and information requests in a timely manner.

  • Remains calm, reassuring and able to provide direction during emergency situations, STAT requests and orders.

  • Maintains appropriate level of forms, materials and supplies.

  • Receives and distributes items for patients assuring accuracy; files reports and test results in accurate and timely manner.

  • Transcribes physician orders completing necessary forms, requisitions and communications with attention to detail and accuracy.

  • Maintains medical record in appropriate and sequential order as prescribed by hospital policy; prepares the chart for medical records upon discharge or expiration of the patient.

  • Enters information into the hospital information system in a timely and accurate manner.

  • Initiates and accurately maintains information on the Kardex.

  • Initiates and prepares patient charges or credits either manually or through hospital information system.

  • Sets priorities in work, separates emergency/STAT orders and requests from regular work flow.

  • Assists in orientation of new personnel and other unit clerks.

  • Consistently completes assignments independently with high quality work.

  • Adapts to changes in workload.

  • Completes assignments with appropriate time for in-services, unit meetings and conferences.

  • Completes yearly mandatory requirements by required date.

  • Communicates all pertinent patient care information or situations to the Director, Nursing/Patient Services, nursing coordinator, or staff nurse.

  • Demonstrates understanding of emergency procedures, fire drills, evacuation procedures and internal/external disaster plans and procedures.

  • Demonstrates satisfactory performance for established and new routines, procedures, skills and equipment.

  • Other duties as assigned


  • High school graduate or the equivalent.


  • None required

Complexity of Work:

  • Meets the hospital's general requirements for employment.

  • Satisfactory completion of hospital training and orientation program.

  • Satisfactory completion of typing test with demonstrated basic computer skills.

  • Ability to form and to maintain courteous cooperative and respectful relations with patients families physicians and co-workers in a high demand setting.

  • Successfully completes/passes all mandated programs as required by policy and competencies/skills as required.

Work Experience:

  • Previous clerical experience required; clerical experience in a healthcare setting and knowledge of medical terminology preferred.

Physical Requirements:

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required

Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities.