Job Information
Revvity Health Sciences, Inc. Software Implementation Engineer in Akron, Ohio
Job TitleSoftware Implementation EngineerLocation(s)Akron About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Find your future at Revvity Overview: Revvity's Diagnostics Software Services (DSS) team is seeking a skilled Software Implementation Engineer to support our cutting-edge reproductive health solutions, including the Vanadis platform. This role offers a flexible hybrid work schedule with at least one to two days in the Akron, Ohio office. As a Software Implementation Engineer, you'll collaborate closely with your teammates to efficiently scope, plan and execute on a variety of tasks and solutions for our laboratory screening software. You'll also spend time enabling our customers to focus on what they do best by installing, configuring, and training them on Revvity diagnostic software for customers in North America. Those who will thrive in this position have a dedication to providing top-quality service to both customers and internal partners, with a keen eye for detail and new, innovative ideas. Vanadis, part of Revvity's innovative reproductive health product line, offers non-invasive prenatal testing solutions that help healthcare providers deliver accurate and timely results to expectant parents. Your expertise will be instrumental in supporting this and other vital projects that contribute to advancing maternal and fetal health. This position offers an exciting opportunity to work at the intersection of healthcare technology and customer service, making a meaningful impact on reproductive health outcomes. Responsibilities include (but are not limited to): Install, configure, validate, and support software applications responsible by DSS to meet the approved requirements and scope documentation and according to the Quality Management System. Conduct customer training sessions for software packages supported by DSS. Create appropriate documentation for all work performed, including but not limited to: Change Request Forms Software Specification Documentation approvals Technical Specification documents Verification Plans & Reports Issue Handling documentation in ticketing system Training materials Independently troubleshoot, resolve, and test technical issues. Communicate high-level product features for all newborn screening software applications. Understands the interaction between DSS (Diagnostic Software Service) software applications in the same product family. Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy. Ensure the complete satisfaction of the customers Basic Qualifications: BS degree and 2-5+ years of experience in software configuration or support. Two or more years of experience with one of the following: MS SQL Server, Oracle, or MS Business Intelligence Studio. OR AS degree and 4-7+ years of experience in software configuration or support. Two or more years of experience with one of the following: MS SQL Server, Oracle, or MS Business Intelligence Studio. Preferred Qualifications: Bachelors degree or higher in Computer Science or similar. Experience delivering what's promised on time, proactively provide status reports, and have the up-side to independently manage tasks and projects from inception through completion with minimal supervisory guidance. 2+ years of configuring software. Experience working and problem-solving in a team environment. Demonstrate ability to implement and execute a given test pl