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FirstEnergy FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co. Company., a subsidiary of FirstEnergy Corp. [SC00] The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time. Drive and participate in the production support and enhancement lifecycle of FirstEnergy's IT Finance systems. With a foundation of business process understanding, the focus is configuration, testing, administration, and support of these systems and the related interfaces to other systems. Responsibilities Include: Production support: Supporting the FirstEnergy Finance group to ensure they can successfully post journal entries, pay invoices, receive payments, close our books monthly, issue financial statements, and process budgets and forecasts. Investigating and resolving problems reported via Help Desk or directly with Finance customers, including some off-hours support; Providing analytical and operational support to the business clients. Taking enhancement requests through their entire lifecycle. Working directly with business units to collect requirements, develop quality functional specifications and/or business process maps, perform analysis, and recommend best technical approach (with estimates); Configuring solutions; Creating and executing comprehensive unit and integration test plans; Developing detailed implementation plans and providing clear documentation for completed products; Understanding system interface design and data flows to support complex inbound and outbound interfaces; Researching and resolving application security provisioning issues. Adhering to IT SOX controls/procedures for data and application changes. When necessary, handling project management responsibilities - e.g. project charter creation, developing and executing work plans, aligning with applicable release schedules, monitoring progress, tracking of project labor and budget spend, and communicating with stakeholders. Qualifications at include: Bachelor's or Associate Degree in Finance or Accounting, Business Administration, Computer Science, Computer/Management Information Systems with 4 years of related experience. In lieu of a degree, a minimum of 7 years related-level experience required. Related experience includes, but is not limited to: Experience using financial software Financial business process knowledge preferred Demonstrate financial and basic technological aptitude through work experience, education, or other means; Superior written and verbal communication skills; Willingness to undertake assignments involving unfamiliar subjects; Proven ability to troubleshoot and solve non-routine problems with little or no guidance; Aptitude to learn quickly; Excellent analytical skills and ability to think creatively; Understanding and willingness to embrace IT application development standards and processes; Ability to effectively prioritize and plan activities, work on multiple concurrent tasks, and meet deadlines; Willingness to work flexible hours as applicable and be available for call-in and aft