Job Information
Aston Carter Collections Specialist in Akron, Ohio
Job Title: B2B Collections Specialist
Responsibilities
Monitor incoming requests and respond promptly to ensure great customer service.
Train and act as a mentor to less experienced team members.
Participate in the cash application process and processing customer payments.
Coordinate order release and approval activity for orders on credit hold.
Assist with credit checks and hold release activity to ensure alignment with company goals.
Coordinate customer credit changes with the Credit Manager, including Salesforce cases.
Contact Accounts Receivable Supervisor regarding unclear payments on account and short pays.
Research and recommend initial credit lines.
Analyze and inform sales, district sales manager, and credit & collections manager of credit risks.
Partner with the sales team and customer service representatives to resolve disputes.
Research credits and communicate to the customer once verified by the Accounts Receivable Supervisor.
Communicate bad debt write-off recommendations and approvals to management.
Maintain accurate records about the customer payment status.
Maintain accurate customer accounts and Customer Master data.
Maintain accurate Accounts Receivable and sales tax status.
Communicate with Sales & Accounts Receivable Supervisor on top outstanding accounts.
Ensure company objectives for DSO targets are met through customer account management.
Perform month-end tasks as needed.
Other duties as assigned including Accounts Receivable reporting.
Essential Skills
Knowledge of Microsoft Excel & Word proficiency, data entry, data retrieval, problem solving.
Understanding of standard accounts receivable policies, processes, and practices.
Analytical skills to assist in reviewing and managing complex or diverse information.
Ability to multi-task in a fast-paced environment, working under tight deadlines and prioritizing responsibilities.
Problem-solving skills to identify and resolve problems in a timely manner, develop alternative solutions, and work well in a team environment.
Customer service skills to manage difficult or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.
Professionalism to approach others in a tactful manner, react well under pressure, treat others with respect and consideration regardless of their status or position, accept responsibility for own actions, and follow through on commitments.
Quality-focused to demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, and monitor own work to ensure quality.
Strong office skills including PC proficiency and good communication (verbal and written) skills.
Work Environment
This role offers an opportunity to be a long-term position for someone who performs well. The work environment is fast-paced, requiring the ability to multi-task and prioritize responsibilities under tight deadlines. Proficiency in Microsoft Excel and Word is essential. The role also involves frequent interaction with the sales team, customer service representatives, and management.
Workplace Type
This is a fully onsite position in Akron, OH.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Akron,OH.
Application Deadline
This position is anticipated to close on Feb 10, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.