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Duties: 

Under the supervision of the Programs Director, support the overall objectives of Joni and Friends’ Global Operations department. Perform duties and responsibilities including, but not limited to:

• Assist in overseeing Programs operations

• Distribute available resources and materials to program stakeholders

• Collaborate with the team to develop standardized resources and training materials

• Track and process inquiries related to Programs, ensuring timely responses and resolutions

• Provide Ongoing Support to Program Stakeholders

• Collect feedback from stakeholders regarding program effectiveness and areas for improvement

• Provide effective communication to Joni and Friends departments regarding the overall strategic objectives of Programs

• Attend events and program activities to provide support and ensure smooth operations as needed

• Offer encouragement, guidance, and mentorship to Event Managers and other stakeholders involved in program execution

• Coordinate Programs Administrative Responsibilities

• Perform administrative tasks, including scheduling, file management, and other duties as assigned to support Programs team

• Prepare and complete check requests and maintain appropriate financial records

• Collaborate with other departments and external contractors to complete and track orders, process requests, and updates to resources and materials

• Digital Platform Administration

• Maintain content and updates within Client Relationship Management (CRM) system, Point of Sale system, compliance tracking platforms to ensure accuracy and efficiency

• Provide clarifications on system protocols for program management, registration concerns, and portal access points through support tickets and support calls

• Update templates, descriptions, and record keeping conventions

• Administrate Compliance and Insurance Documentation

• Receive, review, and process various insurance requests to ensure accuracy

• Partner with insurance providers to obtain necessary documentation  

• Monitor background check records for program applicants, escalate findings, and update system of records accordingly

• Inventory Tracking and Merchandise Ordering

• Prepare and complete purchase orders accurately and in a timely manner. Verify pricing, quantities, and terms to ensure alignment with contractual agreements and budgetary constraints

• Coordinate with relevant departments to determine inventory needs and ensure timely fulfillment of orders. Monitor order status and proactively address any issues or delays

• Collaborate with vendors on product development initiatives, including design specifications and quality standards. Coordinate product sampling, testing, and evaluation processes to ensure compliance with Joni and Friends requirements

• Other duties and projects as assigned by supervisor to support department and organizational needs

  Qualifications: 

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith

• Desire to serve in a growing and dynamic Christian service ministry

• Bachelor’s Degree or 3 years of relevant experience required

• Great verbal and written communication skills

• Able to effectively organize and prioritize a wide range of daily tasks with varied deadlines

• Must be committed to accuracy, a team player, and a self-starter who is flexible and able to work independently

• Understand the importance of confidentiality

• Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet

• Understanding of Christian ministry and specifically Joni and Friends is desirable

Compensation is $23.00-$24.00 per hour. This is a hybrid position, in the office Monday, Tuesday, and Thursday, remote Wednesday and Friday. 

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).

MINISTRY LIFE:

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.

CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:

Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:

Active Participation – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities

Continuous Growth – Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry

Culture of Belonging Approach – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding

Integration of Faith and Work – Ensure that Christian values are a driving force in all aspects of work

Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.

BIBLICAL COMMISSION:

“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)

VISION:

“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”

MISSION:

“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”

VALUES:

• Honor God in everything we do

• Build relationships based on trust and respect

• Maintain integrity and excellence in programs and services

• Practice responsible stewardship

  • Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).

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