Job Information
Crescent Hotels and Resorts Banquet Houseperson Shangri-La Resort in Afton, Oklahoma
Description
Come work at the beautiful world-class, award-winning Shangri-La Resort! The beautiful and inspiring Shangri-La Resort is seeking a Banquet Houseman for this very busy and highly rated destination resort. This iconic resort features amazing food, golf, marina, and a guest experience which is legendary.
When you think of hotel companies and opportunities, there are always some that stand out. That is why you landed at Team Crescent and the Shangri-La Resort. We stand out in the hospitality industry because we believe in our people and our culture.
Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive benefits and innovative programs to inspire personal and professional development. We are a company that embraces and celebrates diversity, equity, and inclusion.
JOB OVERVIEW:
Under direct supervision of the Banquet Manager, understand the Banquet Event Orders (BEO) and set up rooms accordingly. Setting up rooms in a timely manner always keeping in mind what the guests needs are. General understanding of the Audio-Visual equipment. Being a team player and assisting any other of the areas that are asked of you. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
ESSENTIAL JOB FUNCTIONS:
General hotel knowledge and knowledge of all Banquet space and what the maximum sets are for each room.
Being a positive team member and always willing to assist other team members complete their tasks in a timely manner.
Has a knowledge of the day’s events and locations of events to answer any guests’ questions.
Being able to listen to our guests and responding in a timely manner to all guest requests.
Must be able to work independently without someone having to constantly monitor your work.
General knowledge in understanding Banquet Event Orders and setting up the event accordingly.
Set up and maintain all Audio-visual equipment during event and put away properly.
Sometimes being able to think outside the box in setting up a room to meet the guest’s expectations.
Highly motivated in completing tasks.
Taking the initiative to complete tasks without being asked to. Seeing issues and just handling them to the guest satisfaction or company standards.
The ability to be flexible in setting rooms. Guests love to change rooms a lot. Being able to adapt and overcome any challenges in your way.
General understanding of how to set a table, serving a guest, according to company standards.
Tends to patrons, responds to any additional requests, and sometimes takes directions on clearing courses from leadership.
Keeps floors and work area clean.
Sets up for events and strike/reset after the event.
Responsible for the cleanliness and sanitation of the entire work area.
Performs all other duties as assigned including, but not limited to the following: seating guests, bussing and setting table, and keeping the floor clear of debris.
Maintains good communication with team members and maintains a positive and professional work environment.
Works in other areas of food and beverage as needed.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as assigned.
SKILLS AND ABILITIES:
High School Degree or GED preferred, plus 1-year recent experience in Food & Beverage tableside service and/or bartending preferred. Must be able to obtain a Food Handlers card. No felony, theft or stealing convictions. Must be able to successfully pass a background investigation.
PERFORMANCE STANDARDS :
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to performance of the fundamental job duties. Moreover, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.