Job Information
US Tech Solutions Administrative Specialist II in 120 Duke Power Drive, North Carolina
Note: Hybrid- 3 days in office. Training will be 5 days in office
Job Description:
Provides quality customer service and support to Delivery Operations
Maintains confidential Company/Employee information in a professional and discreet manner
Efficiently uses available tools or systems to effectively communicate reliability details to external customers
Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
Facilitates communication between internal and external customers
Reports job status details to operation center personnel and others as requested
Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
Ensures work is scheduled and executed timely
Assist with preliminary research and root cause analysis for customer issues
Collaborates with other work groups to ensure desired customer experience
Professional and courteous in all contacts Cost Management
Applies correct general ledger accounting in all work-related applications and functions within area of responsibility.
Assist in resolving errors and prepares for close-out of construction work orders in work management system,
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
Creates appropriate work order to complete follow-up work
Processes Invoices and Customer Billing
EE Engagement/Safety
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development
Education:
- High School Diploma/GED
About US TECH Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.