Job Information
Scripps Health Patient Service Specialist - Vein Clinic - Carmel Valley in San Diego, California
This is a benefitted Full Time, Day Shift role with a Monday – Friday, 8AM – 5PM schedule, located at Scripps Clinic Carmel Valley supporting the Vein Clinic.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
Why join Scripps Health?
/AWARD-WINNING WORKPLACE:/
- #5 in Fortune Best Workplaces in Health Care 2023
- #78 in 2023 PEOPLE Companies that Care
- #95 in Fortune 100 Best Companies to Work for 2023
- Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
As a Patient Service Specialist, you will be responsible for:
- Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
- Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
- Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
- Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
- Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
- Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.
Required Experience/Specialized Skills:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
- Able to adapt, prioritize and meet deadlines. **
Preferred Education/Experience/Specialized Skills/Certification:
- 2 years experience customer service or healthcare/medical office environment.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Job: *Business Office
Organization: *Scripps Clinic
Title: Patient Service Specialist - Vein Clinic - Carmel Valley
Location: Central San Diego County-SAN DIEGO-SCRIPPS CLINIC - CARMEL VALLEY
Requisition ID: 242002756