Job Information
Carrier COUNTRY SERVICE MANAGER in Prague, Czech Republic
Country:
Czechia
Location:
Opatov Park, Praha, Czech Republic
Business Unit : CA Climate Controls & Security
Job ID: 30147467
Location: Opatov Park, Líbalova 2348/1 Praha 4 - Chodov 149 00
Country: Czechia
Contract Type: Full-time, unlimited
Closing Date: 22.4.
Why Carrier?
Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.
We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.
Your role
As a Country Service Manager at Carrier, you’ll be the principal contact for building and maintaining relationships with our customers in the Climate Controls part of the business. You’ll ensure customers’ needs are met and satisfied with our innovative range of services and solutions within our portfolio.
In this role, your key responsibilities will be the following:
Owning and managing local Service P&L - full responsibility for revenue and costs
Analyze P&L on a monthly base and take immediate actions if required - aligned with Service Operations Lead
Leadership of Local Service Organization
Communicate results and central expectations regularly to local Service Team
Analyze operational KPI's on monthly base and take imitate actions if needed - discussed in monthly review
Managing Customer Relationship
Managing Subcontractors (pricing, SLA’s, capacity, qualification and EHS)
Implement and follow Commercial and Operational Principles
Analyze Key Account Data (sales and margin per customer/contract) and take corrective actions if required
Re-adjust pricing of local contracts/labor-rates according to inflation/cost increases
Developing Service Business
Attract, hire, train and develop field technicians - with the support of HR, service specialists and CO2OLacademy
Revisit standard processes (Certification L1 - L3) to ensure their efficiency and adjust them if required
Execute central initiatives and follow CCR strategy
Participate on central organized reviews/calls - be prepared and propose corrective actions if required
Claim and Dispute management
Support EH&S processes and initiatives (Complete all EH&S audits)
Complete all EH&S audits and lead local initiatives
What we offer
We offer excellent development opportunities, an attractive salary and exceptional benefits including the following:
Annual bonus
Laptop and smartphone
Company Vehicle
25 days holiday, 3 days of personal time off and bank holiday
Holiday purchase scheme
Company pension
Career progression
Multisport card, etc.
Who we’re looking for
As part of our business development team, you should have the following:
Previous experience as a Service Manager
Fluent in Czech & English language
Proven track record of Project Management
Strong communication, negotiation, and presentation skills
Strong analytical and financial skills
Your journey with us
Your journey with us is designed to be fair and beneficial. If chosen for each stage, your next steps depend on meeting our screening requirements and experience:
A first call with our recruitment team.
An interview with the Manager.
Our commitment to you
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
The values that guide us are respect, integrity, inclusion, innovation, and excellence.
We’re excited for you to join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice