Job Information
WESCO Manager – Commercial Deployment & Utilization in Pittsburgh, Pennsylvania
As the Manager – Commercial Deployment & Utilization, you will help lead the successful implementation of Wesco’s CRM and other front-office GTM platforms that are integrated into our enterprise Digital and Data Platform (DDP) to provide a foundation for continuous improvement of sales effectiveness and productivity. You will lead commercial deployment planning, sales enablement content development, virtual and in-person team engagements, and response and resolution of platform or process queries. You will collaborate across a matrix team that includes sales, product owners, process owners, IT, L&D, marketing and other corporate functions.
Responsibilities:
Support smooth deployment of a growing suite of front-office Digital & Data Platform (DDP) powered products delivered through our Unified Sales Desk (USD) - including CRM, Configure, Price, Quote (CPQ), revenue intelligence tools, and multi/omni-channel applications.
Drive adoption and utilization of front office products and corresponding sales methodologies to optimize customer facing activities and to increase sales effectiveness and productivity.
Ensure timely and accurate delivery of sales enablement materials, from content development, to packaging, to delivery and adoption.
Facilitate high-impact virtual and in-person interactive training sessions on a range of USD applications, providing end-users with basic technical knowledge and an understanding of how these tools can increase sales performance.
Provide outstanding user support, demonstrating strong USD application knowledge, responding promptly to incoming queries and demonstrating independent problem-solving capabilities.
Interface with Product Owners to convert complex technical information into simple digestible chunks for our front office coaches to convey.
Effectively communicate to multiple stakeholders, including project teams, product owners, end-users and cross functional support teams (written and verbal; one-on-one and large audiences).
Build and develop high performing, engaged commercial deployment and/or utilization teams.
Qualifications:
Bachelors Degree – Business Administration, Marketing
7+ years of training, sales, marketing and/or related commercial experience
3-5 years managing a high performing team
Ability to work in a high-paced environment, managing multiple priorities
Ability to consult with all levels of management to determine viable solutions to problems in a corporate environment
Understanding of traditional and modern training methods (mentoring, coaching, on-the-job, virtual or face- to-face classroom training, e-learning, workshops, simulations, etc.)
Experience with GTM tools such as CRM, Order Entry and Quoting
Proficiency in Microsoft Office suite and related commercial technologies (CRM, pricing and quoting, etc.)
Ability to use problem-solving skills to address challenges and propose solutions when launching new GTM tools
Superior attention to detail and excellent project management skills
Excellent communicator, both oral and written
Ability to build strong relationships, ask good questions and to uncover needs through discussions
Ability to travel up to 25%
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
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