American Express Mgr/Sr. Mgr - Global Commercial Collections in New York, New York

American Express is the leading provider of commercial payment solutions – from small and medium enterprises to Global Multinationals. This position is part of the newly formed Global Commercial Collections team. The role brings an exciting opportunity to innovatively redefine commercial collections strategies for all the commercial portfolios across the US and major international markets including Americas, Europe and Asia/Pacific. The portfolios include both traditional card portfolios (charge cards and credit cards) and non-card products, including the fast growing Merchant Financing loans and newly launched Working Capital Terms. The role offers opportunities to leverage Big Data and programming skills to drive deep analytical insights. The role will require the ability to build and leverage highly productive relationships with several key cross-functional partners across the Global Servicing Network, Legal, Compliance and others. This function has critical importance given the significant growth in AXP Commercial business and offers significant exposure to senior leadership across AXP. Key responsibilities include: * Develop end-to-end commercial collection framework that maximizes the collection benefit across global commercial portfolios * Enhance Merchant Finance Asset Management strategies through deep understanding of merchant needs, payment behavior and portfolio analytics * Establish Working Capital Terms case management and collection processes and procedures to ensure smooth launch of the new product * Partner closely with cross-functional teams (e.g. Global Services Network, Compliance, and Legal) to implement risk strategies and ensure best-in-class customer services * Develop comprehensive risk monitoring to evaluate effectiveness of customer management and collection strategies * Build the next generation customer management capabilities that can integrate the card and non-card portfolios to drive synergy and efficiency

  • Creative thought leadership, bold ambition and a strong will to win
  • Prior experience in Credit Risk Management
  • Experience in institutional risk management is a plus
  • Advanced analytical skills - ability to identify problem and provide solution
  • Strong project management skills to manage multiple projects/tasks effectively
  • Strong relationship management skills to partner with cross-functional teams and influence key stakeholders
  • Effective written and verbal communication
  • Bachelor’s degree required
  • Master’s degree in a quantitative skill or equivalent experience preferred Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job Risk

Title: Mgr/Sr. Mgr - Global Commercial Collections

Location: New York-New York

Requisition ID: 17012422