Job Information
Lafrance Hospitality Front Office Manager- Fairfield Inn & Suites by Marriott, New Bedford, MA in New Bedford, Massachusetts
We are excited to be adding a new leader to our hotel team at the Fairfield Inn & Suites by Marriott, New Bedford, MA.
Come Join our team as our Front Office Manager!
We are currently looking for a dynamic and experienced candidate to fill the position of Front Office Manager. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a strong attention to detail.
The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service and satisfaction. As a leader, you will supervise and train the front desk team, handle guest complaints and requests, and ensure the smooth operation of all front office procedures. Additionally, you will work closely with other departments to ensure seamless guest experiences at the Fairfield Inn & Suites by Marriott.
Refer a friend once you join and earn up to $500!!!
Daily Pay - Get Paid Any Day!
Pay: $17-20 per hour
Schedule: Weekdays and Weekends
Job Type: Full- Time, swing shifts
Key Responsibilities:
Manage day-to-day operations of the front desk, including check-in/check-out procedures, guest requests, and staff scheduling
Train and supervise front desk staff, ensuring high levels of professionalism and guest service
Monitor guest satisfaction and resolve any issues or complaints promptly and effectively
Ensure all front office procedures and policies are followed, including cash handling and credit card processing
Collaborate with other departments to ensure seamless guest experiences
Maintain accurate records and reports, including occupancy rates and guest preferences
Cover desk shifts, that may include Night Audit shifts as well
Requirements
Prior hotel experience 1-2 years, preferably in a leadership role
Front of the house hotel experience
Strong knowledge of front desk operations or property management
Detail-oriented with excellent interpersonal and communication skills
Flexibility to work a variety of shifts, including weekends and holidays
Marriott & Fosse knowledge is a plus nut not a requirement
Benefits
PTO & 401K
Health & Dental
Brand Wide Room Discounts
Company Wide Room Discount Program
90 day Review & Annual Review Program
Extensive Room for Growth
Paid Training