Campus Pride Jobs

Description We are extending an opportunity for a Help Desk Analyst in the banking industry, located in Colorado Springs, Colorado. This role offers a short term contract employment opportunity and is primarily focused on providing technical support to our internal teams. As a Help Desk Analyst, you'll be responsible for troubleshooting hardware and software issues, maintaining our internal database, and providing top-notch service to our colleagues in a fast-paced, dynamic environment.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries either in person or over the phone.

• Install, modify, and repair computer hardware and software.

• Maintain daily performance of computer systems.

• Respond to email messages for customers seeking help.

• Ask questions to determine the nature of the problem and walk the customer through the problem-solving process.

• Install, modify, and repair computer hardware and software.

• Clean up computers and run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Follow up with customers to ensure the issue has been resolved.

• Gain feedback from customers about computer usage. Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Proficiency in Active Directory management.

• Solid understanding of computer hardware and desktop hardware.

• Demonstrable skills in Deskside Support.

• Excellent problem-solving skills and ability to make quick decisions under pressure.

• Strong written and verbal communication skills.

• Ability to work independently and in a team environment.

• Excellent customer service skills and ability to interact professionally with diverse groups.

• Ability to handle multiple tasks concurrently.

• Willingness to stay updated with system information, changes, and updates.

• Flexibility to work in shifts if required.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .