Job Information
Aston Carter Client Coordinator in Cedar Rapids, Iowa
Aston Carter is hiring a client coordinator to join an industry leading company in Cedar Rapids! Responsbilities of this role include a heavy focus on client relationships and customer service.
Description:
Responds to inquiries or issues in a timely manner on the phone and/or email.
Resolves issues through active listening by clarifying the concern, determining the best course of action, explaining the solution, expediting correction including dispatching service and/or ordering parts, ensuring a quality interaction.
Generates detailed and factual customer documentation.
Maintains a positive, empathetic and professional attitude always.
Hours: Monday - Friday, first shift
Additional Skills & Qualifications:
Ideal candidates have over 5+ years of call center experience
40+ WPM typing Experience in a manufacturing setting is a plus .
Experience with SAP, ERP, CRM technology is a plus
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.