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Office

Job Description

When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Job Title: Supervisor, Customer Service

Reports to: Senior Manager, Customer Service

Position Location: Budapest, Hungary

Number of Direct Reports: 10 How will you make an impact:

A position has arisen for a Team Leader in our Customer Service Department, based at our new Shared Service Center in Budapest. This is an exciting opportunity for a highly motivated self-starter who ideally has some experience leading and driving a team in a fast-moving customer / commercially driven environment. This position offers excellent opportunities for career growth. The fundamental need is to ensure the highest working standards are delivered by team members in all aspects of customer service and relations and to provide support in driving customer dedication, maximizing business performance and aligning to the overall business objectives to enable growth.

What will you do:

• Manage a team of customer service representatives in the field of administration, order management, quotations, master data.

• Responsible for the success of the daily operations of the team.

• Drive the resolution of sophisticated customer requirements, manage and follow-up escalations, liaising with partner functions.

• Communicate cross functionally as required with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems.

• Ensure that the Key Performance Metrics for Customer Services are met tiatives.

• Support key Customer Service strategies to drive customer dedication & resulting customer satisfaction score.

• Support Sales to improve the customer experience by providing appropriate guidance.

• Drive and participate in key projects to support local/corporate initiatives.

• Utilize system knowledge to provide appropriate guidance on transactional capability.

• Oversee management of customer related data within ERP systems.

• To meet the demands of business capacity and seasonality, it may be vital to lead cross training and cross support initiatives by partnering other customer service teams.

• Stabilize the Operations Teams to reduce the attrition rate.

• Boost seniority in the respective team with effective 1:1's, coaching and mentoring.

How will you get there:

• Proven skills in people management & development

• Experience in supporting efficiency and productivity projects.

• Good written and oral communication skills are crucial.

• Must be able to interface effectively with internal & external customers.

• Strong results focus and attention to detail are crucial.

• Proven track record with systems is critical, including Outlook, PowerPoint & Excel.

• Good organisational skills are vital, as is the ability to use own initiative and collaborate well within a team.

• An ability to handle confidential and/or proprietary information.

• Good organisational skills are vital, as is the ability to use own initiative and collaborate well within a team.

• Excellent analytical and presentation skills required.

• Must be task focused with passion and a flexible approach.

Experience:

• A minimum of 5+ years’ customer service leadership experience is required preferably in a shared services environment.

• Experience with ERP systems.

Education:

• Requires a Bachelor’s degree from four-year college or university or equivalent work experience.

Working Conditions:

• This position requires repetitive typing and regular use of a computer plus multiple displays.

• Most of the other physical demands are typical with those associated with an office environment.

• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.