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Description

INTRODUCTION

The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS, MV electrical systems, generators, cooling systems etc.) within the data center environment in a specific location. The role requires a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to complex technical problems. This position requires frequent site interventions, critical switching activities, along with troubleshooting and fixing infrastructure issues. The role would suit someone who enjoys working in a ‘hands on’ capacity on Mechanical and Electrical (M&E) infrastructure such as diesel generators, switchgear, UPS’s, PDU’s, AHU’s, fire detection systems and building automation systems. You will report to the Data Center Engineering Operations Manager.

AWS Data Centers

AWS pioneered cloud computing in 2006, creating cloud infrastructure that allows customers build securely and innovate faster. We continuously innovates the designs and systems within our Data Centers to protect them from man-made and natural risks. As a result, Amazon data centers are large-scale high-density centers where you will work on changing the face of Cloud Technology in the region.

People and Culture

To succeed in AWS, people must be self-motivated, highly technically-minded and intent on delivering world-class results. You will put the customer first in everything you do and build trust and communicate effectively with people at all levels of the business. Our team culture is collaborative; it is designed to empower and enable to you to succeed. We take pride in the diversity that is achieved by the global talent within the company. We promote and develop a strong safety culture.

The successful candidate will be accountable for:

· Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure

· Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics

· Enabling the operations organization to delivering 100% up-time on all customer supporting infrastructure

· Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers

· Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance to AWS procedures

· In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough...etc.)

· Participation in the successful delivery of build-out and retrofit of Data Center infrastructure

· Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure.

· Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management

· Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO

Physical Requirements:

· Work on a 24x7 schedule (where applicable)

· Work at heights and from ladders.

· Perform physical tasks during the shift

· Work in a noisy environment with ear protection

Key job responsibilities

The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS, MV electrical systems, generators, cooling systems etc.) within the data center environment in a specific location. The role requires a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to complex technical problems. This position requires frequent site interventions, critical switching activities, along with troubleshooting and fixing infrastructure issues. The role would suit someone who enjoys working in a ‘hands on’ capacity on Mechanical and Electrical (M&E) infrastructure such as diesel generators, switchgear, UPS’s, PDU’s, AHU’s, fire detection systems and building automation systems. You will report to the Data Center Engineering Operations Manager.

The successful candidate will be accountable for:

· Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure

· Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics

· Enabling the operations organization to delivering 100% up-time on all customer supporting infrastructure

· Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers

· Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance to AWS procedures

· In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough...etc.)

· Participation in the successful delivery of build-out and retrofit of Data Center infrastructure

· Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure.

· Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management

· Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO

· Demonstrate key electrical competencies (Practice & Theory)

· Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)

· Draft accurate support procedures , system documentation, and issue tracking entries

· Ability to take full ownership of technical issues

· Willing to travel between Data center sites, and internationally if required

· Solid IT skills; experience and knowledge of MS Office suite.

Physical Requirements:

· Work on a 24x7 schedule (where applicable)

· Work at heights and from ladders.

· Perform physical tasks during the shift

Mandatory Qualifications:

Good verbal and written communication skills

Apprentice/trades certified or diploma in an Electrical field

Preferred Qualifications

· 3+ years of experience in operations and on-call support for Data Center facilities / or Mission Critical Plants/ Production facilities

· An undergraduate degree in a technical field (EE, MechE, IndustrialE);

· Project Management experience

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are open to hiring candidates to work out of one of the following locations:

Berlin, BE, DEU

Basic Qualifications

• High school or equivalent diploma

Preferred Qualifications

• Bachelor's degree

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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